About this role
Our associates celebrate lives. We celebrate our associates.
The Service Advisor provides administrative, operational, and customer service support to the cemetery and funeral sales team. This position helps ensure the sales team is organized, prepared, and equipped to serve families with professionalism, compassion, and attention to detail. The Service Advisor assists with daily sales operations, maintains supplies, supports service coordination, and helps create a positive experience for families during difficult times.
JOB RESPONSIBILITIES
Sales Team Support
- Provide daily administrative and operational support to cemetery and funeral sales counselors.
- Assist with preparing sales materials, forms, documents, and other resources needed for family appointments and presentations.
- Help coordinate schedules, appointments, and service-related details as needed.
- Communicate effectively with sales counselors, management, and other departments to help ensure smooth daily operations.
- Assist with team needs and special projects to support departmental goals and productivity.
Organization and Inventory Management
- Maintain an organized inventory of office supplies, sales materials, forms, and service-related supplies.
- Assist with inventory checks and supply distribution as needed.
Customer Service and Family Support
- Provide courteous, compassionate, and professional service to families, visitors, and team members.
- Respond to questions and direct families to the appropriate department or team member.
- Assist with coordinating details and addressing routine concerns in a timely manner.
- Maintain confidentiality and demonstrate sensitivity when working with grieving families.
- Represent the cemetery and funeral home with professionalism, empathy, and respect.
Funeral and Cemetery Service Support
- Occasionally assist with standing services, including helping ensure the service area is prepared and presentable.
- Provide on-site support during services when needed, including assisting with setup, coordination, and general family needs.
- Follow established procedures, safety guidelines, and standards for service operations.
- Remain flexible to assist with additional service-related responsibilities as business needs require.
Qualifications and Skills
- Strong organizational and time-management skills.
- Excellent verbal and written communication skills.
- A customer-focused attitude and the ability to interact compassionately with grieving families.
- Ability to work independently and collaboratively as part of a team.
- Professional demeanor and commitment to maintaining confidentiality.
- Ability to stand for extended periods and assist with service setup or other physical duties as required.
Experience
- Previous customer service and/or sales experience preferred
- Proficient with MS Office suite and databases preferred; ability and willingness to learn required
- Certification/Licenses
- Valid state driver’s license with an acceptable driving record required
Compensation $19.50phr ($50,000 to $100,000 earning potential with higher earnings potential based on exceptional Sales performance)
#SCI
Postal Code: 80033
Category (Portal Searching): Sales
Job Location: US-CO - Wheat Ridge