Durable Medical Equipment Specialist @ Sanford

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Work Shift

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours

40

Compensation

Salary Range: $17.50 - $28.00

Union Position

No

• Department Details
• Summary
• Must have a broad understanding of the DME industry, including the intake process, product selection, dispensing and setup, documentation, billing, compliance, and performance management.

Job Description

• Provide first-line communication with a variety of patients, referral sources, and clinicians to facilitate ordering and delivery of durable medical equipment (DME) products, supplies and services.
• Ensure all patient information is processed timely and accurately to enhance patient satisfaction and optimize revenue.
• Receive inquiries and orders in person, by telephone, fax, and email.
• Gather all necessary documentation, as it relates to payer requirements, standard operating procedures, and compliance programs.
• Obtain any needed prior authorizations for services to be provided according to payer policy.
• Communicate with patients, caregivers, and providers regarding the coverage, use, and benefits of DME products, supplies and services.
• Resolve customer concerns, questions, and complaints by identifying problems and coordinating appropriate corrective action.
• Anticipate patient needs and respond quickly to patient requests.
• Input new patient demographics and ordering information into the computer system, creating and assuring accuracy of sale orders and delivery tickets.
• Educate patients on insurance plans and provisions, financial responsibility, and collection of patient portion.
• Assist patients with product selection, recommending medically appropriate, cost-effective DME to meet the patient's needs.
• Provide fitting and patient education on application, use, care and expected outcome for products as indicated by the physician instructions and manufacturer recommendations.
• This patient education will happen in a variety of patient settings including store, facility, or patient home.
• Furnish patients with resources, including but not limited to, Customer Handbook, contact numbers, product manuals, reorder information, and educational materials.
• Process paperwork –confirm accuracy of delivery tickets and complete the sale orders.
• Maintain a working knowledge base regarding billing, documentation, and reimbursement guidelines/issues, including but not limited to Medicare, Medicaid, other third party, and contracted payers.
• Balance the cash drawer and prepares deposits.
• Assist in maintaining a clean, stocked, and sanitized store.
• Complete tasks with minimum supervision, exercising independent judgment.
• May be required to work after store hours in an on-call capacity.
• Perform other duties as assigned by management.

Qualifications

• High school diploma or equivalent.
• Strong knowledge of computer functions and basic Microsoft Office applications.
• Detail oriented, excellent documentation skills, and the ability to follow through to the end.
• Basic knowledge of the medical field, with prior experience in home medical equipment preferred.
• When applicable, the employee must have a current valid driver’s license, and must meet all medical guidelines for Sanford Health Category III drivers.
• Sanford is an EEO/AA Employer M/F/Disability/Vet.
• If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [email protected].