About this role
Supervisor SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear.
- As a Supervisor, you drive daily results and lead moments on the sales floor.
- You’re a role model for delivering excellent customer experiences and help create a high performing, inclusive, and cohesive environment.
- You support daily operations, coach Team Members in the moment, and help bring our values to life during each shift.
- Your passion for our brand, strong leadership skills, and ability to create a positive shopping environment will drive the success of our store.
- Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
- When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
- Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
- Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
- Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
- Help facilitate the training and onboarding of new Team Members.
- Support consistent reinforcement of our standards, brand values, and store policies.
- Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
- Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
- Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
- Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
- Proactively step in to resolve customer issues with empathy, speed, and ownership.
- Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.