Billing Team Lead- 12 months FTC @ Rider Levett Bucknall

Why RLB?

At RLB, we live by four simple ideas: Truth, Trust, Together, Tomorrow. Four values that live at the heart of RLB. A place where People Make Progress. We value your skills, talents and unique perspectives – we think they are priceless. Bring them to RLB and you’ll be empowered to shape our future and your career in new and meaningful ways. We’ll give you opportunities to work on some of the most ambitious and exciting projects currently being designed and developed in the built environment sector. You’ll continue to learn and advance as everyone who works for us is provided with a tailored training programme.

Our mentoring and reverse mentoring schemes will enable you to share your expertise while gaining fresh insights. What makes RLB unique is our inclusive culture. As an independent, employee-owned business, teamwork and collaboration lies at the heart of everything we do. Hybrid and flexible working arrangements and family-friendly policies are just some of the ways we invest in employee wellbeing. Join us and you will thrive personally as well as professionally.

• Role Overview The Lead Billing Coordinator is responsible for leading and coordinating the end-to-end billing process across the European region, ensuring that billing is completed accurately and on time, in collaboration with Contract Owners, Finance & Operations and other relevant stakeholders.
• This is a hands-on leadership role, combining responsibility for coordinating the Billing team with direct involvement in billing, contract and project setup and related activities.
• The role will have overall responsibility for ensuring effective control and visibility throughout the billing process, promoting consistency, accountability and continuous improvement across the region.
• Lead, coordinate and support the Billing Coordinators and Billing Administrators across the European region, ensuring appropriate allocation of responsibilities, priorities and workloads.
• Oversee and actively contribute to the end-to-end monthly billing process, personally managing billing activities alongside the wider Billing team, ensuring that invoices are accurate, appropriately reviewed and issued in line with agreed deadlines and client requirements, including invoicing through D365, e-billing platforms and client portals, as applicable.
• Work closely with Contract Owners, Billing Coordinators and Finance & Operations through regular billing reviews and ongoing coordination to confirm billing requirements, maintain alignment, resolve outstanding matters and ensure timely completion of billing activities.
• Collaborate regularly with Finance & Operations to align billing with the monthly management accounts process, including the review of expected billing, unbilled work and items outstanding from previous periods, together with any necessary month-end billing reconciliations.
• Retain responsibility for reviewing and validating billing information, ensuring that the amounts invoiced are reasonable, appropriately supported and consistent with the relevant contractual and commercial arrangements.
• Take responsibility for the accurate and timely setup and ongoing maintenance of contracts, opportunities and projects in D365, including coordinating the work undertaken by the Billing team and personally carrying out these activities as an integral part of the role.
• This includes ensuring that relevant contract documentation, system records and any off-system arrangements are appropriately maintained.
• Oversee and directly participate in the processing and administration of related billing activities, including credit notes, invoice reissues, reimbursable expenses, purchase order requirements and other client-specific billing arrangements.
• Act as the principal billing contact and escalation point for Partners, Contract Owners, Finance & Operations and other relevant stakeholders, providing guidance on billing, contract setup and related processes.
• Monitor billing performance, outstanding actions, work in progress and exceptions, providing regular updates and appropriate reporting to management.
• Ensure that accurate and complete billing records, supporting documentation, trackers, shared inboxes, document storage and system information are maintained by the Billing team in accordance with agreed processes and internal controls (e.g. the Fee Day Book, F&O and Client PO trackers, Sales and Purchase Ledger inboxes and invoice records stored in OneDrive).
• Ensure that billing activities comply with internal policies, contractual requirements, client procedures, applicable VAT rules and relevant financial controls.
• Support and develop the Billing team through appropriate guidance, training, performance management and knowledge sharing.
• Identify and implement improvements to billing processes, systems and controls, promoting consistency and efficiency across the European region and the wider business.
• Undertake any other billing, contract administration, financial coordination or related activities reasonably required to support the effective operation of the function.