About this role
- Position: Senior Operations Manager Location: New York and Surrounding Borough's Will be managing multiple valet and garage parking operations.
- Will be onsite at various locations throughout the week.
- Parking Operations Management Experence Required The Senior Operations Manager ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client’s expectations.
- The Senior Operations Manager is responsible for all aspects of operating a large or complex parking facility including: staff management, revenue control, safety, and client relations.
- Responsible for the supervision of location staff including: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards.
- Recruit, select, and train new employees; develop onboarding plan for new employees to ensure success.
- Act as the main point of contact to client or Property Manager; attend location meetings as appropriate, and respond to client requests in order to develop and maintain a good working relationship.
- Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion.
- Manage ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness.
- Review profit and loss statements, adjustments, and variance reports on a monthly basis; make adjustments as necessary to achieve budget goals.
- Prepare daily, weekly, and monthly operating reports as required.
- Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests.
- Immediately respond to reports of accidents, incidents or safety concerns.
- Communicate professionally at all times with guests, client, and teammates.