About this role
By applying to this position, your application will be submitted to Magsaysay , one of Princess Cruises official Hiring Partners based in The Philippines. A recruiter from Magsaysay will contact you soon if your qualifications align with our requirements for this position. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate.
Set a course for adventure with Princess Cruises! As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea. Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.
At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.
As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.
- Uphold company, brand, and public health standards for cleanliness, sanitation, presentation, and maintenance across guest staterooms, teammate cabins, public areas, and all associated back-of-house spaces.
- Lead daily inspections of guest and teammate areas to ensure consistent cleanliness, timely readiness, and a welcoming environment in line with Princess standards.
- Oversee the efficient operation of the Laundry, ensuring the timely delivery of high-quality, clean, and well-presented linens, uniforms, and guest/teammate personal items.
- Conduct regular preventive maintenance checks and inventory reviews, ensuring accurate reporting on the condition of all fixtures, furnishings, equipment, and soft goods within the Rooms Division.
- Drive performance against Rooms Division KPIs by fostering a personalized, guest-centric culture and embedding the Service Excellence program and experiential ownership across the team.
- Own guest satisfaction for all Rooms Division touchpoints, supporting teams to provide timely, effective, and personalized resolutions while reducing post-cruise complaints.
- Ensure all Rooms Division teammates consistently demonstrate a positive, professional demeanor and are fully trained on company service standards, safety procedures, and brand programs.
- Manage all Rooms Division budgets and expenditures responsibly, monitoring costs and implementing initiatives to optimize resources without compromising guest experience.
- Train, coach, and monitor the team to maximize Laundry revenue and minimize costs, refunds, and losses related to damaged, misplaced, or mishandled items.
- Implement and reinforce best practices to minimize waste, breakages, and misuse of supplies and equipment throughout the Rooms Division.
- Mentor Rooms Division leaders and teammates through structured coaching, feedback, and development plans, ensuring completion of all required training and supporting clear career progression pathways.