About this role
The Enrollment Coach and Financial Aid Advisor plays an integral role in enhancing the College’s exceptional student experience. This position plays an integral role in supporting students to turn their dreams of a new career into a reality! In addition to advising students from pre-application stages, this role is the connector between the student admissions team and the Enrollment, supporting both and reporting into the Senior Manager of Admissions and Enrollment. On a daily basis, the Enrollment Coach and Financial Aid Advisor will speak with students, guiding their decision making around enrolling at OICC. In addition, the role collaborates closely with Program Managers, the Enrollment Team and Admissions Advisors to support with Admissions, Enrollment, Academics, Career Services, Compliance, Finance, and the successful journey of our students.
Enrollment Coaching
- Respond promptly, warmly and professionally to student inquiries in person, by phone, or via email, escalating issues to appropriate departments when necessary.
- Prepare and issue official student documents, including enrollment confirmation letters, financial letters, and payment plan agreements.
- Collaborate with Academic and Student Services teams to identify students at risk due to financial or academic challenges and support early intervention strategies.
- Assist with student orientations, information sessions, and graduation ceremonies.
- Carry out other related duties as assigned by line management.
Finance and Academic Operations Support
- Counsel prospective and current students on tuition fees, payment options, private and public funding options, and institutional policies related to withdrawals, refunds, and dismissals.
- Prepare, review, and maintain complete, accurate, and confidential student financial aid and tuition files in compliance with the Nova Scotia Private Career Colleges Act, institutional policies, and applicable funding requirements.
- Develop, administer, and monitor student payment plans, including invoicing, payment reminders, tracking balances, and follow-up on overdue accounts.
- Initiate and process financial-related withdrawals or dismissals for non-payment in accordance with institutional policies and provincial requirements, ensuring accurate documentation and communication.
- Prepare reports related to enrollment, tuition revenue, student financial status, retention, and completion for internal review and regulatory purposes.
- Build and maintain professional relationships with students, faculty, staff, and external partners to support student success and operational efficiency. Student Financial Aid and Support
- Provide accurate and confidential financial aid guidance to students from diverse cultural, linguistic, and socioeconomic backgrounds.
- Explain student financial obligations, institutional refund policies, and funding conditions clearly and in compliance with provincial and institutional standards.
- Assist students with financial aid-related forms and supporting documentation, ensuring accuracy and deadlines are met. Leadership
- Lead, coordinator, mentor, collaborate and support the admission and enrollment teams in Halifax
- Bring solutions and initiatives to the team and execute on these ideas
- Maintain day to day accountability and ownership of student success from admissions to graduation stage.
- Foster a warm, student-centered culture focused on integrity, care, and conversion excellence
- Set clear model for financial aid and conversion goals, and provide coaching to help team members meet and exceed performance targets