About this role
Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, EMS has the perfect opportunity for you!
- We’re looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store.
- From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.
- Leadership & Team Development: Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
- Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
- Drive training and development, empowering your team to excel and grow.
- Communicate clearly and transparently, ensuring alignment and trust across the team.
- Keep the team well-informed with product knowledge to deliver outstanding customer service.
- Operational Excellence: Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
- Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
- Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
- Play an active role in recruiting and retaining top talent to build a strong and motivated team.
- Sales & Performance: Support in meeting and exceeding sales targets, driving profitability through effective strategies.
- Monitor key performance indicators (KPIs) to track and sustain store success.
- Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
- Implement proactive loss prevention strategies to protect the store’s profitability.
- Customer Experience: Lead by example in delivering exceptional customer service at every opportunity.
- Address customer feedback promptly, ensuring satisfaction and brand loyalty.
- Represent EMS with enthusiasm, professionalism, and a positive attitude.
- Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.