About this role
About Magic Backed by Y Combinator and Sequoia Capital, Magic has spent 10+ years connecting fast-growing businesses with top remote talent.
- Role Overview This is a full-time, in-house Magic role with full benefits.
- It's not freelance and not client-placed.
- You're the one in the virtual room turning new hires into Executive Assistants (EAs) who can hold their own with US clients.
- Your craft is the live session: reading the room, asking the question that makes a trainee find the answer themselves, and spotting the moment a slide is losing people.
- You also make the call on when someone is truly ready, not just "probably ready."
- The Training Supervisor is your first stop for support, and the Assistant Training Manager has your back on the big calls.
- Schedule: fixed from day one, weekdays, 9 PM – 6 AM PHT.
- Steer daily live virtual sessions for your batch so trainees leave with something they can use on a real client task that same night, not just a checked box.
- Ask guiding questions instead of handing over answers, and hold your ground when a trainee fishes for the answer.
- Score every assessment against the rubric, not your gut, and defend the call when it's reviewed.
- Stage mock client intro calls and mock interviews that feel uncomfortably real, then fold checkpoint scores and session notes into one readiness call per trainee.
- Retool content, role-plays, and delivery with the Assistant Training Manager whenever a session isn't landing.
- Ship at least one improvement a quarter that measurably moves engagement or retention.
- Raise performance risks and program gaps early to the Training Supervisor first.