About this role
About Made Tech Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. As a Senior PMO Analyst, you will act as a bridge between operational project management and strategic portfolio oversight within the Delivery Management & PMO capability. This role will be part of the delivery management capability at Made Tech.
- You will take ownership of the seamless execution, governance, and financial tracking of multiple complex digital transformation engagements.
- While you will manage day-to-day operations and reporting, you will also step up to mentor junior PMO Analysts, handle advanced escalations, and work closely with senior stakeholders to ensure project alignment with commercial goals.
- Furthermore, you will play a pivotal role in standardising processes and driving capability improvements across the PMO function.
- Delivery Operations Support Oversee and produce complex financial reports for multiple account teams, encompassing contract/SOW burndown, forecasting, and expense tracking.
- Act as the escalation point for account invoice reviews, TOIL validation, and client asset management.
- Provide strategic, visual, client-ready reporting on SLA/KPI adherence, social value commitments, and commercial performance to stakeholders up to the C-Suite level.
- Manage team capacity, work plans, and schedules across complex or multiple work streams to balance client delivery with Made Tech’s commercial objectives.
- Mentor and coach mid-level and associate PMO Analysts, delegating operational tasks where appropriate to ensure their contributions align with the overall PMO strategy.
- Delivery Assurance Support Establish, maintain, and mature PMO standards and governance across your assigned portfolio of projects.
- Proactively oversee complex dependencies and robust RAID (Risks, Assumptions, Issues, Dependencies) logs, ensuring action plans are identified and remediations are tracked to conclusion.
- Schedule and facilitate high-level reviews and health checks for complex work streams/SoWs to ensure projects remain on track.
- Act as a senior figure and active participant in the Delivery Management community Handle advanced stakeholder negotiations and manage expectations.
- Capability Improvements Take a lead role in building and implementing plans to improve Agile delivery management and PMO capabilities across the business.
- Provide subject matter expertise in Agile project management disciplines to continuously elevate best practices and process standardisation.
- Partner with the Lead PMO Analyst to implement continuous improvements to the PMO service catalogue.