About this role
Diversity matters We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!
Who we are You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
The role In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.
Key Information Hours available: 12hrs base contract (For you first 2 weeks of training there is a base contract of 12hrs after your training you will have the option to increase with a max cap at 30hrs this is subject to your availability) Contract Length: Ending Monday 4th January Availability: To apply for this role you must be available for a minimum of 3 full days per week with hrs ranging from 7am-9pm Application Deadline: Midnight Thursday 22nd (due to high applicant numbers) Application Outcome: Monday 26th October Recruitment Evening: Wednesday 28th October 18:45-20:45 Trial Shifts: Saturday 31st October, Sunday 1st November (2hrs slots) Start Date: Wednesday 4th November Key Training Dates: Please be advised these training dates are mandatory for the role and will be paid time.
Failure to attend any of the trainings can lead to immediate dismissal Onboarding & Customer Experience - Wednesday 4th November ( 18:30 - 21:00 ) Ingredients and Ranges - Friday 6th November (18:30-21:00) Christmas Training - Monday 9th November (18:30-21:00) Stock and Till Training - Week day shift on week 9th Additional Training - Thursday 12th November (18:30-20:30) Please note: Although Chat GPT has a place we ask that all application are personalised to you We may close this vacancy early if we receive an overwhelming response or our business requirements change.
- Greet customers warmly and create a welcoming store environment.
- Provide excellent service running our Lush parties to all ages Grow confidence in our services such as mini facials and scalp massages Engage with customers to understand their needs, provide personalised recommendations, and offer product demonstrations.
- Host parties and events for all ages Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
- Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
- Maintain a clean, tidy, and visually appealing shop floor.
- Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
- Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
- Actively control store costs, such as product waste, to help meet the shop’s budget.
- Participate in ongoing training and development to enhance product knowledge and customer service skills.
- Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
- Work on in-store and external events to leave lasting impressions on customers.