About this role
- Responsibility for assisting the concentrated sales efforts of the Groups and Events Sales Team and to extend that assistance to other professional sales team members when requested.
- Assist the Director of Groups and Events in the Management of the Department especially in the absence of the Director of Groups and Events.
- Attend meetings and client events in the absence of and / or instead of the Director of Groups and Events.
- Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by her/his direct supervisor.
- Handle requests according to the relevant standards within a maximum of five (business) hours of its receipt.
- Apply the Kempinski MICE SOP’s from Group Enquiry to Contracting.
- Ensure the ideal and most effective utilization of the Meeting and Conference Rooms.
- Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
- Realize up sell possibilities to meet and surpass Group & Event budget goals.
- Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
- Create activities to ensure ongoing maintenance of bookings.
- Generate proper proposals and contracts.
- Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
- Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Groups & Events Coordinator).
- Ensure a proper handover of the converted business to the Event Manager / Groups & Events Coordinator with all relevant information forwarded.
- Introduce the Event Manager / Groups & Events Coordinator to the client.
- Conduct Exit Interviews with important customer after their event – asking for future business.
- Cross-sell to other hotels within the Kempinski Group (and GHA).
- Regular competition checks.
- Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.
- Properly maintain LOS/CAN and UNC business.
- Further administrative tasks and other possible assigned duties.
- Perform any other duties as assigned to them by management.