About this role
- The Learning Experience Designer is responsible for creating engaging and compelling learning experiences for a variety of audiences using various delivery methods.
- This role will collaborate with SMEs in all areas of the organization to create and design courses and learning materials, develop assessment tools, and evaluate the effectiveness of learning modalities and programs.
- Content velocity — build and ship learning content on a defined cadence (e.g., sprint- or backlog-based) tied to real business triggers such as change releases or general business needs.
- Utilizing automation where possible to maximize our output.
- LMS architecture – A key part of this role is ensuring we shape how our content will fit into our LMS in terms of enrollment rules, annuals, how one progresses through courses, and how they are packaged in the broader LMS to ensure we have reporting fidelity and an intuitive layout to progress through training.
- Audience intentionality – Work with various stakeholders, SMEs, and end users to ensure the content being created is clear and digestible for those who will use it.
- Leaning on center level expertise and at times physically going to centers to ensure there is a rich understanding of how to package information.
- Rapid, scalable design — use modular, template-driven course design (reusable objectives, assessment banks, branded components) so new courses can be assembled and localized quickly instead of built from scratch each time.
- Medium selection – Utilizing data from past content creation and in collaboration with stakeholders determine what is the right medium for learning.
- Understanding when to use the whole spectrum from PDF document to a hands on learning.
- Measure efficacy, not just completion — define success metrics for every piece of content before it launches and report on them against a regular cadence.
- Moving our work to an ROI/outcomes based approach to developing content.
- Close the loop with business outcomes — connect learning data to operational data (e.g.,NCRs, performance outcomes, etc) to show which content is being retained and impacting the business as intended.
- Other duties as assigned.