About this role
Court Square Animal Hospital | Long Island City, NY Are you passionate about animals and enjoy helping the people who love them? Court Square Animal Hospital in Long Island City, NY, is seeking a friendly, compassionate, and dependable Veterinary Assistant / Client Service Representative (CSR) to join our growing veterinary team! In this exciting hybrid role, you'll have the opportunity to combine hands-on veterinary patient care with exceptional client service , supporting both our medical team and the pet owners who trust us with their animals' health.
As part of the West Hills Animal Hospital Family of Practices , you'll work alongside experienced veterinary professionals in a collaborative, fast-paced environment that values teamwork, professional development, and high-quality patient care. If you're looking to expand your veterinary skills, enjoy working with animals and people, and thrive in a role where no two days are the same, we'd love to hear from you!
- Veterinary Assistant & Patient Care Assist veterinarians and veterinary technicians with patient handling, restraint, examinations, and treatments . Provide compassionate care and monitoring for hospitalized and in-house patients under the direction of the veterinary medical team.
- Assist with preparing exam rooms, treatment areas, and medical supplies for appointments and procedures.
- Fill and prepare prescriptions as directed by veterinarians and licensed veterinary technicians.
- Support the medical team with daily clinical tasks, patient care responsibilities, and hospital projects.
- Observe patient behavior and communicate any concerns or changes to the veterinary team.
- Follow established hospital protocols for patient safety, sanitation, and infection prevention . Client Relations & Communication Greet clients and their pets with a warm, compassionate, and professional approach.
- Answer incoming phone calls, respond to emails, and provide exceptional veterinary customer service . Serve as a liaison between clients, veterinarians, veterinary technicians, and other hospital staff.
- Respond to client questions, relay accurate messages, and communicate important information to the appropriate team members.
- Help create a welcoming and supportive experience for clients throughout their visits.
- Appointment Scheduling & Front Desk Support Schedule and coordinate veterinary appointments, wellness visits, follow-ups, and procedures . Manage patient check-in and check-out while ensuring accurate client and patient information.
- Maintain organized, accurate, and up-to-date veterinary medical records in the hospital's practice management system.
- Assist with processing payments and completing administrative tasks as needed.
- Support efficient patient flow and communication between the reception and clinical teams.
- Veterinary Hospital & Team Support Maintain a clean, organized, and welcoming veterinary reception area, exam rooms, and treatment spaces . Assist with laundry, cleaning, sanitizing equipment, restocking supplies, and general hospital upkeep.
- Collaborate closely with veterinarians, veterinary technicians, assistants, and client service representatives to ensure efficient daily operations.
- Transition between front desk responsibilities and clinical support based on hospital needs.
- Contribute to a positive, supportive, and team-oriented work environment.