About this role
At inDrive, a passenger and a driver agree on a price in seconds. What happens next, from the moment the driver accepts the order until the passenger steps out of the car, decides whether that passenger will open inDrive again.
- We are looking for a Senior Product Manager to own the passenger's ride experience : from driver assignment to a successfully completed trip.
- You will shape how passengers wait for and meet their driver, how they feel during the ride, and how the trip ends.
- This role goes beyond screens and flows.
- Your work will directly affect completed rides, cancellations, passenger trust and retention.
- Own the Ride Experience End-to-End: You will define and evolve the passenger journey after a driver is assigned: waiting for pickup, meeting the driver, the ride itself and the end of the trip.
- Turn More Matches into Completed Rides: Find and remove the reasons why passengers and drivers cancel after they have agreed on a ride, so that more matched orders end in a successful trip.
- Make Pickup Predictable: Improve ETA accuracy, driver tracking, pickup point clarity and passenger-driver communication, so that passengers and drivers find each other quickly and without stress.
- Build Trust and Safety into the Ride: Together with the safety team, develop in-ride features such as trip sharing, route monitoring and emergency tools that help passengers feel safe and in control.
- Close Every Trip Well: Own the end of the ride: trip summary, payment confirmation, ratings and feedback, and resolving post-trip issues such as disputes or lost items.
- Experiment and Optimize Continuously: Run A/B tests and iterate on key levers such as waiting rules, notifications, communication tools and cancellation policies.
- Collaborate Across Domains: Work closely with driver product, safety, maps and geo, payments, customer support and data teams to keep the experience consistent for both sides of the ride.