About this role
Our Story Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America , we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
- What's in Store We are on the lookout for an experienced Workers' Compensation Manager to join our team.
- You will be responsible for leading the day-to-day operations of the workers' compensation claims team, ensuring quality claim handling, regulatory compliance, client satisfaction, and operational efficiency.
- This role provides leadership, coaching, and technical guidance to claims professionals while supporting organizational goals and delivering positive claim outcomes.
- The qualified candidate must be licensed in FL, understand FL law, have experience with Workers' Compensation FL claims, as well as presumption claims.
- Lead, mentor, and develop a team of Workers’ Compensation claims team handling a variety of caseload, and jurisdictions, but more focused in Florida . Manage a team of adjusters and supervisors who handle complex and high-exposure Workers’ Compensation claims, including catastrophic, and presumption claims.
- Oversee claims strategy, reserving accuracy, litigation management, and settlement negotiations within delegated authority.
- Partner with clients, brokers, attorneys, and vendors to deliver high-quality, cost-effective claim resolutions.
- Ensure adherence to client service agreements, claims best practices, and regulatory compliance.
- Review claims data to identify trends, improve accuracy, and support risk mitigation strategies.
- Participate in quality assurance reviews, internal audits, and continuous improvement initiatives.
- Provide technical guidance, training, and coaching to claims staff.
- Contribute to business development efforts by supporting client reviews, renewals, and service presentations.
- Collaborate cross-functionally with underwriting, actuarial, and operations teams to ensure seamless delivery of client outcomes.