About this role
Our Story Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America , we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
- What's in Store The Workers’ Compensation Claims Supervisor is responsible for overseeing a team of workers’ compensation claims professionals handling medical-only, lost time, and complex workers’ compensation claims.
- This role ensures claims are managed effectively, in compliance with regulatory requirements, company guidelines, and client expectations.
- You will provide leadership, coaching, and technical expertise to claims staff while supporting timely claim resolution, cost management, and successful return-to-work outcomes for injured workers.
- ** Must have an active FL 5-20 or 6-20 license ** Team Leadership & Development Supervise and mentor workers’ compensation claims adjusters handling medical-only, lost time, and complex claims.
- Provide coaching, performance feedback, and technical guidance to claims staff.
- Support recruitment, onboarding, and professional development initiatives for claims team members.
- Monitor workload distribution to ensure efficient claims handling and service delivery.
- Claims Oversight Review complex or high-exposure workers’ compensation claims and provide guidance on claim strategy.
- Ensure proper claim investigation, documentation, and reserve management.
- Monitor claim handling practices to ensure compliance with workers’ compensation regulations and company standards.
- Approve claim settlements within assigned authority limits.
- Medical & Return-to-Work Coordination Partner with Nurse Case Managers and medical providers to support effective treatment and recovery outcomes.
- Ensure appropriate return-to-work strategies are implemented when applicable.
- Monitor medical management strategies to support efficient claim resolution.
- Client & Operational Performance Serve as a point of contact for clients regarding claim performance and program updates.
- Monitor operational metrics including claim duration, reserve accuracy, and claim outcomes.
- Support leadership with reporting and operational insights related to workers’ compensation claims performance.