About this role
Job Description
Assists in managing and directing retail store operations dealing with merchandising, selling, stocking, promoting and reordering of goods.
Who We Are
The army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 Billion enterprise ranked among the top retailers. The Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen, and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea, and Japan. We also operate stores for US troops in Iraq, Afghanistan, and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.
Job Qualifications
One year of retail experience in retail store operations within the last two years is required.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements
Job Qualification
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Able to take initiative
- Able to share brand knowledge
- Able to lead teams to meet organizational objectives
- Promote a positive team and customer centric culture
- Lead a culture of accountability through clear expectations
- Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
- Ensure customers have an extraordinary experience while shopping
- Greet every customer with eye contact and smile in your authentic way
- Able to lift 50 pounds
Additional Qualifications/Requirements
- Excellent attention to detail
- Willing to cross-train and work in other areas of the store, as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Excellent communication skills
- Basic computer skills
- Previous retail supervisory experience preferred
Major Duties
Assists in managing and directing retail store operations.
Assists in establishes financial goals to maximize sales, profit, SSR, productivity, turns and inventory.
Supervises, trains, develops and schedules associates for current positions and future growth.
Evaluates and enhances customer service and customer satisfaction.
Performs other duties as assigned.
Work Challenges
Extended Duty Hours / Varying Work Schedules
Shift Work 24/7 365 days/year