About this role
Job Req ID: 63673 Posting Date: 21/10/2026 Function: Cyber Security Location: Manchester Salary: Competitive + Benefits (Internal band E) PLEASE NOTE BEFORE APPLYING: Role requires SC (security clearance) all candidates must be a sole UK national Passport holder with a minimum of 5 years UK working histrory.
About the role
This role is critical to the successful delivery and support of customer security services, combining technical support, operational responsibility, incident ownership, and change governance to ensure high-quality outcomes across a 24/7 environment. Please note the role holder must be able to aquire SC government clearance and be a sole UK National Passport holder.
What you’ll be doing
- Provide technical support across Network Security Operations, acting as a key decision-maker within the team and supporting delivery from a 2rd Line position.
- Take ownership of critical (P1/P2) security incidents, providing technical leadership during high-priority outages or security events, driving resolution, stakeholder communication, and service restoration.
- Own and support change management activities, ensuring all changes are risk-assessed, peer-reviewed, implemented to a high standard, and aligned with governance and customer expectations
- Lead and promote best practice across ITIL frameworks, ensuring effective service delivery, incident management, and continuous improvement.
Essential Skills / Experience Industry-recognised security certifications (or equivalent experience), such as:
- Palo Alto PCNSE
- Palo Alto Firewalls
- F5 Load Balancers & Web Application Firewall (WAF)
- Forescout NAC
- Netskope
- Supporting critical (P1/P2) incidents, driving technical resolution under pressure
- Maintaining service stability across multi-customer, multi-vendor environments
- Strong relationship-building skills across multiple teams and stakeholders Core professional strengths:
- Ability to simplify complex technical concepts and communicate clearly to varied audiences
- High attention to detail, particularly in security, risk, and change governance Our Package
- Competitive salary and on-target bonus plan
- Flexible and smart working
- Training and development opportunities
- Competitive share options and pension scheme
- Access to discounts on BT & EE products
- 25 days annual leave (not including bank holidays)
- 3 days paid volunteering a year
- Weekly Hours: 37.5
- Salary: Level E
- Position Type: Full-time
- Contract: Permanent
Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention. We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks.
This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market. With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with. If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.