About this role
Job Summary
The Digital Program Officer is responsible for successfully planning, overseeing, and implementing the digital programs in a timely fashion starting from conceptualization, business casing, UAT requirements and pre-operations preparation in alignment with the team’s strategy and roadmap. Specific
Duties & Responsibilities
Development Role
- Work with the various business units and cross-functional groups in implementing the group’s strategies and initiatives.
- Manage and monitor deployments of all enhancements, change requests, and new developments
- Lead business case preparation for each initiative
- Manage and coordinate with various business units of their requirements, inquiries, issues/concerns and feedback regarding the performance of the digital program
- Manage Policies and Procedure (P&P), Standard Operating Procedures (SOP) of the program
- Define the roadmap for change, outlining the methods to achieve it, and establishing criteria for measuring success
- Develop a comprehensive strategy for implementing technology, accompanied by a robust response and communication system within the company to ensure that all necessary steps are taken to achieve the desired outcomes for the organization.
- Gather insights and perform competitive scan of relevant solutions/services available in the market. Compliance and Operations Role
- Prepare compliance-related items like documentation for BSP, audit, etc.
- Support in resolving audit related findings by Control units
- Prepare documentation for maintenance requirements – ex. System parameter changes
- Serve as support to the Program Lead and work with the team to ensure day-to-day tasks are progressing and accomplished. Key Result Areas
- On-time documentation availability and review (RSC, CJ, US review)
- UAT/ smoke testing results –timeliness of reports and on-time testing
- On time delivery of program releases and change requests
- Maintain healthy metrics relevant to the digital program, - customer feedback rating for the platform, fraud and security metrics, etc.
- Manage internal and external stakeholders to deliver the results in a timely manner and within budget