About this role
Key Responsibilities
- Handle customer enquiries via email, telephone, and walk-in channels for customers.
- Prepare and issue quotations for internal and external customers based on enquiries and parts requirements.
- Coordinate with the Procurement team to obtain and verify pricing for quotation preparation.
- Verify part numbers and specifications using the systems.
- Check parts availability and stock status to support quotation preparation and stock ordering.
- Coordinate, verify parts accuracy and ensure the correct parts are prepared for customer delivery.
- Arrange parts delivery upon confirmation of customer orders.
- Manage cash sales by ensuring customers verify parts prior to payment, particularly for items such as windscreens.
- Process order cancellations and ensure relevant records are updated accordingly.
- Prepare Certificates of Conformity (COCs) and supporting letters for customer orders.
- Coordinate with customers regarding outstanding payments and follow up with the respective account owners on payment status.
- Update monthly Parts Department reports, including the number and value of quotations issued.
- Inspect and verify parts received against work orders to ensure accuracy.
- Process and manage e-stock transfers.
- Update OTMS with attendance records for non-executive staff.
- Perform other ad-hoc duties and administrative tasks as assigned.
Requirements
- Prior sales admin experience.
- Proficient in Microsoft Excel, PowerPoint, SAP Hana S4 and Salesforce.
- AI tools skill especially in Microsoft 365 Copilot.
- Meticulous and problem solver.
- Good communication and interpersonal skills.
- Team player with a positive and collaborative attitude.