About this role
Reference No: 3504 Office Type: Office Elevate Your Career with Zalaris Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions. We’re big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference. We foster open communication and short decision-making paths that encourage creative and innovative thinking. Zalaris’ culture is rooted in values inspired by Nordic working ethos: everyone matters, aiming high and team spirit . We’re committed to building a diverse, inclusive, and authentic workplace where everyone brings their own uniqueness. Zalaris’ employees come from different backgrounds, cultures, and walks of life, and we are proud of it.
- Role Summary We are looking for an experienced HR professional to join our team as a trusted advisor and key partner to customers, managers, and stakeholders across an international environment.
- In this role, you will lead complex HR service delivery activities, build strong customer relationships, drive continuous improvement initiatives, and contribute to service excellence.
- You will play a pivotal role in ensuring high-quality HR support, managing stakeholder expectations, resolving complex issues, and supporting the ongoing development of team members.
- Professional proficiency in Spanish, Portuguese, and English is essential to effectively support our diverse customer base and collaborate across multiple markets.
- Your Responsibilities Manage complex customer requirements and expectations, driving customer satisfaction through proactive engagement and supporting long-term partnerships.
- Build and maintain strong relationships with customers and senior stakeholders and act as a trusted advisor on HR operational matters.
- Own complex HR service delivery processes and cases, providing expert guidance on HR policies, procedures, and best practices.
- Ensure service quality, compliance, operational excellence, and SLA achievement.
- Coordinate activities across multiple stakeholders and functions.
- Lead HR-related projects, process improvement initiatives, and transformation activities.
- Drive process standardisation, operational excellence, and implementation of new HR solutions and service enhancements.
- Provide expert advice to clients and managers on HR topics and recommend solutions aligned with business and customer needs.
- Facilitate workshops and stakeholder discussions and support organisational decision-making through HR expertise.
- Handle complex customer and employee escalations, lead resolution of service-related issues, perform root cause analysis, and implement corrective actions.
- Support quality improvements and risk mitigation activities.
- Provide day-to-day leadership and support to team members, including onboarding, performance and development discussions.
- Monitor workload distribution and team effectiveness and foster collaboration, engagement, knowledge sharing, and service excellence Your Experience and Skills Bachelor's or Master's degree in HR, Business Administration, Economics, or related field.
- 5+ years of experience within HR Services, HR Operations, Shared Services, or HR Consulting.
- Strong expertise in employee lifecycle management and HR operations.
- Excellent stakeholder management capabilities.
- Experience leading projects and process improvements.
- Strong problem-solving and analytical skills.
- Ability to manage complex situations and customer environments.
- Professional proficiency in Spanish, Portuguese, and English is required.
What we offer
- Hybrid working mode, offering flexibility and work-life balance Opportunities for professional development and career progression A dynamic, inclusive, and collaborative work environment The opportunity to contribute to a global leader in HR and payroll services Benefits Flexible working hours can be arranged in agreement with the manager Work from home allowance Annual leave entitlement: 25 days Summer working hours: Reduced to 36h per week during August Flexible benefits with Cobee (Health Care, Meal voucher, Childcare, Transportation, Discounts and Perks) Ready to become part of our team?
- Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate.
- #team Zalaris