About this role
- Keep Auckland moving, safely and efficiently
- Make real-time decisions that make a difference
- Fast-paced role with four days off each rotation He angitūtanga: The opportunity Auckland Council’s ATOC department has an opportunity for a Transport Network Operator to join the Real Time Operations team. As the Transport Network Operator, you will be engaged in activities within a specific area of focus while supporting the management of the transport system across New Zealand. The role monitors and responds to planned and unplanned events on and around the transport network, as well as providing accurate, relevant and timely traveller information to road users.
- Real-time monitoring of the transport network, using CCTV cameras and other sources
- Incident management, such as coordinating the response to crashes, breakdowns, storms and other unplanned events.
- Optimising traffic signals in real-time to help improve safety and efficiency.
- Providing travel information to help ensure customers are informed before and during their journeys.
- Helping manage the impact of planned activity such as roadworks and public events, by working with relevant parties.
- Responding to planned and unplanned events and optimising customer journeys
Please note this role works on a 24 hour shift rotation including weekends, you will work two 12 hour days, followed by two 12 hour nights, then 4 days off. We know this doesn't suit everyone so have a good think about if this suits your lifestyle including family commitments. He kōrero mōu: About you This role requires experience in the Real Time Operation space. You will have experience in similar roles within large, complex, and potentially political organisations. We will be looking for specific experience with the key role requirements:
- Experience using multiple systems
- Ability to multi- task and be highly organised
- Personal resilience. Able to sustain a high level of energy and positivity
- Problem-solving skills and the ability to apply an analytical approach
- Excellent verbal and written communication skills
- A good command of spoken English for radio transmission
- Displays a strong customer service ethos
- High attention to detail, accuracy, and meeting deadlines.
- Personal resilience to react well to traumatic events and gain support.
- Displays strong team skills, contributing to team success.
- Transport management or emergency services background desirable but not essential
- The Ability to work 12 hours shifts including overnight shifts.
We still encourage you to apply if you have some but not all these requirements. Ngā āhuatanga kei a mātou: What we offer Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city. We offer a range of employee benefits and proudly support flexible working options where possible. View a snapshot of some of our employee benefits HERE. Help us make a difference to Tāmaki Makaurau. Me Tono Ināianei!: Apply Now! Applications close: 04/11/2026 at 11:59pm If you have any support or access requirements, please advise us when submitting your application so we can assist you.
This role has a remuneration range of $71,379 - $87,241 Our employer Kiwisaver contribution is additional to base salary offered. #workingforauckland Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.