About this role
Do you have experience within the Travel Industry? Experienced working within Admin / Flights focussed roles? Look no further!
We are working with an award-winning London based Tour Operator, who are looking for a Senior Flight Desk Consultant to join their lovely team!
As a Senior Consultant, you will play a pivotal role in leading and supporting the Flight Desk team. You'll ensure operational excellence by streamlining processes, motivating team members, and acting as the go-to resource for queries and training. This role combines leadership responsibilities with hands-on expertise in flight administration and customer service.
The role
- Lead group allocations and group booking processes
- Manage basic customer relations issues and escalate when necessary
- Ensure accurate reconciliation and reporting
- Streamline team processes to improve efficiency and accuracy
- Motivate and support team members to achieve service and performance targets
- Act as the primary point of contact for team queries and problem-solving
- Liaise with CSC Management on training needs and development plans
- Deliver in-house systems training and flight training for new and existing team members
- Share best practices and foster a culture of continuous improvement
The person
- Minimum 2-3 years travel industry experience (flight operations preferred)
- Strong airline knowledge
- Proven leadership or team coordination experience
- Excellent communication and interpersonal skills
- High attention to detail and ability to work under pressure
- Confident with Microsoft programs (Excel essential)
- Travel & Tourism Certification ideal but not essential
The package
- Flexible hybrid working model
- Wellbeing program & learning opportunities
- 25 days annual leave + bank holidays
- Familiarisation trips to experience our premium products
- Work From Anywhere for up to 10 days per year
- Highly engaged team and great company culture
Interested?
Please click APPLY or contact