About this role
Overview
We are seeking a motivated and customer-focused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings.
This is a sales-driven position, ideal for someone who thrives in a fast-paced, target-led environment. Fluency in Dutch and English is essential.
Location: Hybrid Once Fully Trained - Canary Wharf, London
Salary: £12.79 per hour + uncapped commission (OTE £3,000 annually)
Hours: Full time: 37.50 per week, Between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.
Training: Fully office-based
Key Responsibilities
- Convert inbound calls into confirmed holiday bookings
- Conduct needs-based conversations to recommend tailored travel packages
- Maximise revenue through upselling and cross-selling
- Manage booking amendments, cancellations and confirmations
- Follow up on leads and support outbound activity during peak periods
- Maintain accurate customer records and follow internal procedures
What You'll Bring
- Fluent Dutch and English
- Proven success in a sales-driven or customer-facing environment
- Strong commercial awareness and confidence in closing deals
- Excellent communication and rapport-building skills
- Resilience, professionalism and a results-driven mindset
- Ability to multitask across calls, systems and admin
- Experience in travel, tourism or hospitality is an advantage
- Understanding of call centre KPIs and performance culture
What's on Offer
- Life insurance scheme
- Perkbox membership
- Eye test vouchers
- Excellent training and induction programme
- Modern, recently built premises with staff facilities
- Corporate discounts (gym, restaurants, bars, hairdressing and more)
- Smart-casual dress code
- Charity and fundraising events
- Incentives, prizes and performance rewards
- NVQ qualifications & apprenticeship opportunities
- Recommend-a-friend bonus scheme
To apply for this position, please submit an up-to-date CV, or contact Nikola or Anita on for further details.