About this role
Senior Pensions Administrator (Complaints & Complex Casework)
Remote (UK) Occasional travel to Redhill | 6-Month Contract | Inside IR35 - Global Insurance Client
Our global insurance client is seeking an experienced Senior Pensions Administrator to join their pensions administration team on an initial 6-month contract.
Key Responsibilities
- Process and manage complex pension administration cases across areas such as Retirements, Transfers, Deaths and member enquiries.
- Investigate and resolve complex pension complaints, including reviewing investment losses and ensuring fair member outcomes.
- Review and quality-check calculations, correspondence, and casework completed by junior colleagues.
- Act as a key escalation point for technical queries, non-standard cases, and complaint investigations.
- Apply pension legislation, regulations, and scheme rules to ensure accurate and compliant administration.
- Support team workload management and assist the Team Leader in delivering service levels and performance targets.
- Coach and mentor less experienced team members, providing guidance and technical support.
Required Experience
- Proven experience within an occupational pensions administration environment.
- Strong Defined Benefit (DB) and/or Defined Contribution (DC) pensions administration experience.
- Hands-on experience administering pension events including Retirements, Transfers, and Deaths.
- Strong understanding of UK pensions legislation and regulatory requirements.
- Experience completing and reviewing manual pension calculations.
- Previous involvement in handling complex member complaints or escalated casework.
- Excellent attention to detail and ability to review the work of others to a high standard.
- Ability to manage a high-volume workload effectively.
- Proficient in Microsoft Excel and Word.
- Experience coaching, mentoring, or supporting junior team members.
If you're an experienced pensions professional with strong technical knowledge and a background in complex casework or complaints handling, please apply now!
Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.