About this role
Location: Alton
Pay: £16 per hour
Hours: Monday to Friday, 9am-5pm
Contract: Temporary, ongoing
About the Role
We're looking for a customer-focused Property Administrator to support residents within a portfolio of independent living properties. This role involves helping customers maintain their tenancies, resolving housing-related issues and ensuring residents receive the right advice and support to live independently.
You'll work with a range of customers, partner organisations and internal teams, providing practical guidance and helping to resolve issues before they escalate.
Key Responsibilities
- Provide housing-related advice and support, helping residents maintain their tenancies and live independently.
- Assess customer needs, manage cases and develop support plans with clear actions and outcomes.
- Assist with rent arrears, benefit claims, budgeting and signposting customers to relevant support services.
- Support the resolution of housing issues, including anti-social behaviour, safeguarding concerns and tenancy-related challenges.
- Maintain accurate customer records, complete risk assessments and ensure information is handled confidentially.
- Identify and report property repairs, maintenance issues and health and safety concerns.
- Build effective relationships with residents, colleagues and external agencies to deliver a high-quality service.
About You
- Experience in a customer-facing advisory, housing, property administration or support-based role.
- Excellent communication and relationship-building skills, with a patient, empathetic and professional approach.
- Strong organisational skills, with the ability to manage a varied workload and prioritise effectively.
- Confident handling sensitive situations, resolving problems and maintaining accurate records.
- Good IT skills, including Microsoft Word and Excel.
- An understanding of housing, tenancy management, welfare benefits or safeguarding would be beneficial.
- A full, clean driving licence and access to travel between sites is essential.
This is a great opportunity for someone who enjoys helping people, solving problems and making a positive difference through a varied, customer-focused role.
Interested?
Submit your CV to be considered, or contact Molly directly at .
#Commercial 2026