About this role
Job Summary
For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. As needed, additional positions may be filled using this announcement.
Qualifications
MINIMUM QUALIFICATIONS
Under the updated Competency-Based Qualification Standard for the IT Management Series (2210), applicants must: Meet or exceed all required competencies at the minimum proficiency level, as described below; AND Have the required minimum specialized experience for the GS-12 grade at the next lower grade level, as described below. You may be considered ineligible and removed from further consideration for the position, if you fail to meet any of the criteria above.
COMPETENCIES-
- The following competencies are required: Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
- Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
- Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
- Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
- Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
- AND GS-12 Specialized Experience: You must have at least one full year of specialized experience equivalent to the GS-11 level in Federal service.
- Specialized Experience is defined as providing technical and analytical assistance involving one or more of the following IT specialty areas: IT systems/network administration; systems security; intranet-internet; customer support; or policy and planning.
- Examples of specialized experience include providing IT customer support services to include the installation, configuration, troubleshooting, recovering, and resolving of recurring hardware and software systems and networked systems; providing user training and assistance on a variety of routine applications; installing and maintaining database and networked systems including servers, hubs, VPNs, routers, switches, bridges, and related hardware; providing quality assurance and analysis of information security systems to ensure compliance with information security policies and regulations; managing the network architecture and infrastructure; and assisting in organization- wide account maintenance and hardware/software updates.
TIME-IN-GRADE REQUIREMENTS
- Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible.
- One year at the GS-11 is required to meet the time-in-grade requirements for the GS-12 level.
- Interagency Career Transition Assistance Plan (ICTAP) - The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies.
If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if:
- 1) this vacancy is within your ICTAP eligibility;
- 2) you apply under the instructions in the announcement; and
- 3) you are found well-qualified for this vacancy.
To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria.
- You must provide proof of eligibility to receive selection priority.
- Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form.
- Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
- Career Transition Assistance Plan (CTAP) - The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies.
If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if:
- 1) this vacancy is within your CTAP eligibility,
- 2) you apply under the instructions in this announcement, and
To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria.
- You must provide a copy of your written notification of CTAP eligibility with your application.
- Additional information about CTAP eligibility is at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Major Duties
- If selected for this position, you will join a well-respected team that is responsible for providing technical and analytical assistance for information technology.
- Typical work assignments will include: Providing customer support services and technical advice to others.
- Providing database administration support for various applications.
- Configures, installs, and maintains of networked systems using network standards and protocols, and capabilities and applications of network equipment including hubs, routers, switches, bridges, servers, and related hardware.
- Managing accounts, network rights and access to systems and equipment.
- Performing ongoing network monitoring and management, including diagnosis of recurring network problems and service interruptions.
- Developing and providing training to meet the District's needs.
- Implementing policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks and data.
- Responsibilities will increase and assignments will become more complex as your training and experience progress.