About this role
Job Summary
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
Qualifications
- Must have one year of experience demonstrating knowledge of general clerical methods and techniques.
- Must have the ability to communicate effectively orally and in writing.
- Ability to operate office machines, such as personal computers and calculators.
- This is a white-collar position where occasional lifting up to 20 lbs. may be required.
- *This position requires conducting presentations to groups of 100 to 350 recruits on a regular basis.
Major Duties
- Performs clerical and technical duties in support of recruit memorabilia and photography services, including administrative support, customer service, order processing, billing, cashiering, and product distribution.
- May order, requisition, receive, store, issue, pick up, and deliver parts, tools, supplies, equipment, and other items for the facility.
- Uses computer systems to determine availability, cost, and quantities on hand.
- Provides administrative support by answering telephones, relaying assignments, issuing forms or maps, and maintaining completed files, electronic records, reports, and supporting documentation.
- Conducts product briefings for platoons of approximately 100 to 350 recruits.
- Explains available memorabilia, pricing, ordering procedures, and payment requirements; answers questions and assists recruits with placing orders.
- Enters and verifies orders in the designated database, ensuring accurate product selections, quantities, pricing, and customer information.
- Maintains recruit records, platoon assignments, order status, and reports.
- Tracks recruits requiring photographs or retakes and updates photography records to support order fulfillment.
- Prepares, verifies, and submits vendor orders within established deadlines, as applicable.
- Receives, inspects, and sorts product deliveries.
- Coordinates with vendors, coworkers, and supervisors to resolve missing, incorrect, or incomplete orders before distribution.
- Prepares and verifies final bills using database records and reports.
- Organizes bills, explains charges and payment procedures, and answers questions during Final Bill Pay appointments.
- Processes payments and additional purchases in accordance with established cash-handling procedures.
- Records transactions, balances collected payments, investigates discrepancies, and processes order add-ons and billing adjustments.
- Responds to external customer inquiries regarding archived photographs and related products by telephone and email.
- Monitors website orders and designated email accounts, researches records, and addresses customer requests and order issues promptly.
- Prioritizes assignments and meets operational deadlines while maintaining accuracy, confidentiality, and compliance with department policies.
- Uses assigned computer systems and database applications to manage multiple tasks efficiently.
- Provides World Class Customer Service with an emphasis on courtesy and friendly, professional communication.
- Acknowledges customers, smiles, and makes eye contact.
- Determines customer needs, checks satisfaction with goods and services, and takes prompt action to resolve concerns.
- Refers problems requiring additional assistance to the supervisor or appropriate point of contact.
- Adheres to safety regulations, uses required safety equipment, and follows safe work procedures.
- Promptly reports workplace hazards, injuries, occupational illnesses, and property damage to the immediate supervisor.
- Actively supports the principles of the EEO program and prevention of sexual harassment.
- Performs other related duties as assigned.
Requirements
EVALUATIONS