About this role
Job Summary
The incumbent serves as a Transportation Assistant - Transportation Coordinator acts as primary contact to Veterans for transportation needs. The incumbent works with the Veteran Transportation Service (VTS) Supervisory Mobility Manager for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation, and ongoing operational flow of the Veteran Transportation Services program.
Qualifications
You may qualify based on your experience as described below: Specialized Experience GS -06 : Do you possess at least one year of specialized experience, that equips you to successfully perform the duties of this position? This experience must have been equivalent to at least the GS-05 grade level in the Federal service. Examples of specialized experience may include, but not limited to: transportation regulations, VA laws, directives, policies, admissions, transfers, discharge, scheduling, resolve problems, coordinate special mode transportation, travel rules, extract information, interpret contracts, transportation services, determination payment, MS Office, and travel reimbursements.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.
In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Major Duties
- The coordination of transportation function is multi-faceted and diverse.
The three major areas of responsibility are:
- (1) Scheduling, Data Collection, & Tracking Support;
- (2) Consult Management responsibilities;
- (3) Program Support responsibilities.
The incumbent must have knowledge of clinical services, related software, and programs as they relate to clinical computing and office automation.
- Major duties include but are not limited to: Performs work involving consult management, appointment scheduling and admissions scheduling.
- Daily responsibilities include collecting, compiling, and tracking data and statistical information in support of Veteran Transportation Service (VTS).
- Performs a basic analysis of the data and generates a variety of reports.
- Reviews documents, reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate.
- Enters pertinent information into an automated tracking system.
- Coordinates service practices that decrease waits and delays for patients in all specialty areas.
- Utilizes the Veterans Health Information System & Technological Architecture (VISTA), Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations.
- Plans for, organizes, administers, and directs how the work will be accomplished for the VTS program.
- Planning responsibilities require consideration of support services e.g., systems management, operations, workload forecasting, review, and reporting of data/statistical results of program/project studies, vehicle maintenance and repair, etc.
- Coordinates the day-to-day operation of VTS program flow, processes, and functions.
- Plans and provides support services in the following types of program areas: electronic records management; driver scheduling setup & management; space utilization services.
- Provides advice to operating managers and supervisors on how provided services assist in accomplishing their missions and programs.
- Performs other related duties as assigned.
Work Schedule: Monday-Friday 8:00am to 4:30pm or 0500am-1330pm Compressed/Flexible: Not Authorized Telework: Not Authorized Virtual: This is not a virtual position.
Position Description/PD#
Transportation Assistant/PD99780S Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical
Requirements
The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.