About this role
Job Summary
The incumbent will be responsible for providing retirement, health benefits, Military Service Deposit (MSD), and Thrift Savings Plan (TSP) pay processing services to multiple agencies serviced by the POD. These services include the update and maintenance of retirement records, health benefit enrollments, MSD records, TSP accounts, and other benefit programs.
Qualifications
Applicants must carefully review the information in the "How You Will Be Evaluated" section for important information and instructions pertaining to the multi-hurdle assessment process for this position. Only experience and education obtained by the closing date of this announcement will be considered. At the GS-05 level, you must meet one of the following qualifications: A. One year of specialized experience equivalent to at least the GS-04level. Specialized experience is defined as experience that is in or related to the line of work of this position and has equipped you with the particular knowledge, skills, abilities, and competencies to successfully perform the duties of this position.
More specifically, specialized experience is that which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. Specialized experience for this position includes but is not limited to data processing in a subsystem which interfaces with a larger computer system, financial clerical duties such as verifying transaction amounts and resolving discrepancies in financial records; and answering phone calls or providing customer service in an office or retail setting.
OR B. Have completed 4-years of education above high school level (i.e. 120 semester hours) or have a bachelor's degree. (Note: Applicants who select this response must provide transcripts as verification of their education.) OR C. Have a combination of experience and education as defined above which equals at least 100%. (e.g. 6 months of experience and 3 years of education above the high school level). (Note: Applicants who select this response must provide transcripts as verification of their education.) At the GS-06 level, you must meet the following qualification: One year of specialized experience equivalent to at least the GS-05 level.
Specialized experience for this position includes but is not limited to analyzing and researching difficult or unique problems to identify root cause of error utilizing multiple subsystems which interface with a larger computer system, providing preventative advice to customers to avoid re-occurring problems, processing retroactive adjustments, and interpreting and explaining regulations. At the GS-07 level, you must meet the following qualification: One year of specialized experience equivalent to at least the GS-06 level.
More specifically, specialized experience is that which has equipped the applicant with the advanced knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience for this position includes but is not limited to independently analyzing and resolving complex or atypical issues by reviewing multiple interconnected subsystems; identifying systemic root causes and implementing corrective actions; interpreting and applying regulations to process complicated or sensitive transactions such as retroactive adjustments; and providing detailed guidance to customers to prevent recurring errors while ensuring compliance with established policies.
TIME-IN-GRADE
Current career or career-conditional employees of the Federal government, or former career or career-conditional employees, who have a break in service of less than one year, are required to meet the time-in-grade restriction of one year of Federal experience at the next lower grade, with few exceptions outlined in 5 CFR 300.603(b). Advancement to positions up to GS-5: Candidates may be advanced without time restriction to positions up to the GS-5 if the position to be filled is no more than two grades above the lowest grade the employee held within the preceding 52 weeks under his or her latest non temporary competitive appointment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). You will receive credit for all qualifying experience, including volunteer experience.
Major Duties
- Interpret and apply customer specific policies and procedures to pay and benefits including: Retirement, Health Benefits, Thrift Savings Plan and Military Service Deposits; Identify errors and make necessary pay adjustments when assisting and working with HR offices. Research and analyze data to resolve difficult and sensitive payroll/personnel/benefits issues when processing with a potential of multiple error sources. Use automated payroll/personnel system/subsystem daily for input, output analysis and corrections.
Requirements
U.S. Citizenship is required. Suitable for Federal employment, determined by background investigation. Must obtain and maintain a favorable background investigation through Continuous Vetting throughout the duration of employment. All employees are required to be enrolled in Continuous Vetting, which authorizes government agencies to receive notifications of criminal activity and financial monitoring on individuals who hold low risk, public trust, or national security positions. Direct Deposit of pay is required. Selective Service registration required for male applicants, unless exempt. Status candidates must meet time-in-grade (see Qualifications). Must meet all conditions of employment listed under Stipulations of Employment below.