Supervisory Financial Administrative Specialist (Accounts Management) @ Immediate Office of the Assistant Secretary for Human Resources and Administration

Job Summary

The Supervisory Financial Administrative Specialist, GS-0501-11 is positioned in the Consolidated Patient Account Center (CPAC). Serves as a Supervisor of the Accounts Management department and reports to the Chief Financial Officer (CFO) in the organization. The CPAC is a regionally consolidated business entity established to enhance revenue operations throughout the VHA network by standardization and consolidation of functions and the integration of VHA and industry best practices.

Qualifications

• To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/23/2026.
• Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
• For a GS-11 position you must have served 52 weeks at the GS-9.
• The grade may have been in any occupation, but must have been held in the Federal service.
• An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
• If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.
• In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
• Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
• You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to:

• Analyzing and resolving accounts receivable issues, including outstanding balances, payment discrepancies, and debt collection activities.
• Applying knowledge of healthcare revenue cycle operations, including billing, insurance reimbursement, collections, and claims follow-up.
• Coordinating and prioritizing workloads to ensure timely completion of assignments and achievement of organizational goals.
• Monitoring productivity, workload statistics, and operational performance to identify deficiencies and recommend corrective actions.
• Providing technical guidance, training, or mentoring to employees on financial processes, policies, and procedures.
• Interpreting and applying financial management regulations, collection policies, and established operating procedures.
• Identifying workflow inefficiencies and recommending or implementing process improvements to enhance operational effectiveness.
• Researching and resolving complex financial or administrative issues through coordination with internal and external stakeholders.

OR, Education: Applicants may substitute education for the required experience.

• To qualify based on education for this grade level you must have Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related.
• OR, Combination: Applicants may also combine education and experience to qualify at this level.
• You must have an combination of specialized experience and education to qualify at the GS-11.
• This can be determined by adding total qualifying experience as a percentage of the required experience and education as a percentage of the total required.
• The total percentage must equal 100 percent.
• Graduate education beyond 2 years is creditable.
• Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).
• Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
• You will receive credit for all qualifying experience, including volunteer experience.
• Note: A full year of work is considered to be 35-40 hours of work per week.
• Part-time experience will be credited on the basis of time actually spent in appropriate activities.
• Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
• Physical

Requirements

• The work is primarily sedentary, although some slight physical effort may be required.
• For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties

• Reviews established goals and objectives and analyzes employees and tasks in regard to meeting and maintaining set goals and objectives.
• Takes appropriate action to correct deficiencies when noted by reassigning work assignments, training, requesting additional staffing and/or overtime, and related actions.
• Exercises responsibility for all accounts receivable activities for all the facilities assigned to the CPAC.
• Provides management oversight, guidance and direction for monitoring activities designed to ensure the integrity and accuracy of healthcare collection activities.
• Monitors the review of claims data in order to identify patterns or trends and to ensure accurate billing in accordance with appropriate rules and regulations.
• Identifies negative trends and develops strategies for improvement.
• Exercises responsibility for insuring improved services to Veterans; Improved revenue collections; Improved operational performance; Merging industry proven best practices into VHA Business Operations; Functionally standardizing processes; and Focusing on developing people, processes, and technology.
• Monitors and evaluates administrative activities, implementing substantive recommendations for program improvements, ensuring effective use of office staff and resources within given timelines, and recommending needed changes to enhance services.
• Ensures that subordinate staff adheres to established guidelines and performance expectations which are clearly communicated through both formal and informal performance plan evaluations.
• Designs, plans, schedule, and conducts studies, training programs, and organizational strategies to identify opportunities to improve customer service and quality.
• Facilitates the innovative application of industry and agency best practices and quality management methods.
• Work Schedule: Monday-Friday, 8:00am-4:30pm Compressed/Flexible: May be available at supervisors discretion Telework: This position may be authorized for telework.

Virtual: This is not a virtual position.

• Position Description/PD#: Supervisory Financial Administrative Specialist (Accounts Management)/PD61501A

Requirements

• You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
• In addition to the application and questionnaire, this position requires an online assessment.
• The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959 Physical

Requirements

• The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
• A pre-placement physical examination is not required.
• Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
• Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.