About this role
Job Summary
This position is located within a Consolidated Patient Account Center (CPAC) in the Office of the Director with the position serving as the Administrative Officer. Serves as full staff assistant to the CPAC Executive Office on all administrative matters related to front and back end revenue generation functions for Third and First Party revenue.
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/26/2026. Time-In-Grade Requirement GS-11: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience GS-11: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization.
Examples of specialized experience would typically include, but are not limited to: Demonstrated ability to appropriately and courteously relate to internal and external stakeholders, Applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of program operations, Demonstrated skills utilizing databases to create agendas, perform research, claims/reporting, timekeeping, tracking of action items, reviewing regulations and directives, Demonstrated knowledge of government administrative laws and excellent understanding of policies, Utilizing computer systems to interpret findings and recommendations to management on resolutions of issues negatively impacting administrative activities, Skilled with oral and written communications to present recommendations.
OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree, or an LL.M. in a field related to this position that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first two years or 36 semester hours of graduate level education.
Time-In-Grade Requirement GS-09: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. You may qualify based on your experience and/or education as described below: Specialized Experience GS-09: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization.
Examples of specialized experience would typically include, but are not limited to: Communicating with internal and external stakeholders to obtain information and coordinate routine administrative activities; gathering and organizing data and assisting with basic analyses of program operations; using databases and office automation systems to prepare agendas and reports, research routine inquiries, maintain timekeeping records, and track action items; reviewing and applying established administrative policies, regulations, and directives to routine assignments; identifying administrative discrepancies and assisting with their resolution under established procedures.
To qualify based on education for this grade level you must have a masters or equivalent graduate degree, or 2 full years of progressively higher-level graduate education leading to such a degree, or an LL.B. or J.D in a field related to this position that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. You must have an combination of specialized experience and education beyond the first year or 18 semester hours of graduate level education. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Major Duties
- Major duties include, but are not limited to: Assist with the coordination of administrative matters between executive leadership and all managers and supervisors as well as internal and external customers.
- Interpreting administrative policies; developing and implementing local policies.
- Defining administrative requirements; and/or providing advice to executive leadership on related issues.
- Provides guidance to ensure requirements are achieved, maintains administrative systems, prepares correspondence, and other responses.
- Responsible for tracking inquiries and required reports, coordinating responses within the identified time-period to ensure reporting deadlines are met.
- Provides guidance, direction, advice, and training for all matters related to records management for the organization.
- Responsible for establishing and maintaining current service level agreements (SLAs) with each medical center and tracking /updating new SLAs when required.
- Directs and organizes employee meetings and activities to include "all staff" meetings, employee appreciation events, training, new employee orientation training, records management meetings, and task assignment to records department liaisons.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday 8:00am-4:30pm Compressed/Flexible: May be authorized at supervisors discretion Telework: This position is eligible for AD/HOC telework. Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer/PD68743A and PD17927A Relocation/Recruitment Incentives: Not Authorized
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Physical
Requirements
The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.