About this role
Please only apply if you live in or within a daily commutable distance of Plymouth. We are only seeking local candidates in the Plymouth area due to the requirement of successful candidates undergoing 6-8 weeks office based training.
Successful candidates after training will be required to work the following shift patterns, completing a week of each on a three week rotation:
37.5 hours per week Monday to Friday following a 3 week shift rotation 0700-1530, 0830-1700 & 1030-1900.
Duties
Respond to customer requests for tyre related breakdown assistance (job taking, job allocation, chase) within agreed targets and timescales.
- Delivers a high level of Customer Service on all calls.
- Adheres to company work instructions and compliance measures.
- Ensures a high level of data quality.
- Maintains company quality standards at all times.
- Communicates effectively on all levels.
- Makes timely decisions within level of authority.
- Escalates all issues falling outside of the above for approval / decision.
- Uses own initiative when required.
- Carries out administrative duties accurately when required.
- To undertake other reasonable duties as required from time to time in support of the effective running of C360
- Knowledge of the Truck Tyre fleet market desirable but not essential.
- Office 365 Knowledge
- Professional qualification in Customer Service desirable.
- Previous experience in a customer service role.
- Experience of working as part of a team striving towards excellence.
- 25 days holiday plus Bank Holidays
- Long Service Recognition Scheme
- Company Pension Scheme
- Employee Assistance Programme
- Staff Tyre Discount Scheme
- Conti Staff Discounts Portal
- Only seeking applications from those that live in the Plymouth area or a commutable distance of Ivybridge.
- This is a hybrid role following successful completion of training at the Ivybridge office (6-8 weeks minimum)
- Must have the right to work in the UK.
Ready to drive with Continental? Take the first step and fill in the online application.