About this role
Branch Manager II - Gouyave Sub-Office !
Department: Operations
Reports To: Deputy General Manager
Location: Gouyave, St. John
Position Type: Full-Time, Permanent
An Exciting Leadership Opportunity
Nexa Credit Union is pleased to invite applications from suitably candidate for the position of Branch Manager II at our new Gouyave Sub Office. This is an exciting opportunity for a dynamic and results-driven leader to play a key role in establishing and growing a new branch operation while delivering exceptional member service, driving business growth, and leading a high-performing team.
About the Role
The Branch Manager II is responsible for the overall leadership, operational management, lending activities, business development, and member experience within the branch. The successful candidate will ensure compliance with all policies and regulatory requirements while fostering a culture of service excellence, accountability, and continuous improvement.
The position provides leadership and oversight for branch staff and other assigned team members.
Key Responsibilities
The successful candidate will
- Lead, coach, and develop branch employees to achieve individual and branch performance goals.
- Ensure exceptional member service and effective resolution of member concerns.
- Manage daily branch operations, treasury functions, cash management, and operational controls.
- Drive growth in loans, deposits, memberships, and other financial products and services.
- Oversee lending activities, loan interviews, loan approvals within delegated authority, and portfolio management.
- Ensure compliance with all operational, security, AML/CFT, and regulatory requirements.
- Monitor branch performance and implement strategies to achieve business objectives.
- Build and maintain strong relationships within the community to enhance Nexa's visibility and growth.
- Promote teamwork, accountability, and a positive workplace culture.
Minimum Qualifications & Experience
Applicants should possess
- Bachelor's Degree in Management, Finance, Accounting, or a related field; or Graduate Diploma in Accounting, Finance, or a related discipline.
- Mortgage Underwriting Certificate or Financial Advisor Certification.
- Minimum of three (3) years' experience leading teams within a financial institution.
- Minimum of five (5) years' experience in a member service environment within the financial services sector.
- Minimum of three (3) years' experience in a Lending or Credit Officer role.
- Strong knowledge of lending operations, branch operations, ATM services, and debit card management.
- Proficiency in Microsoft Office Suite, particularly Word, Excel, and PowerPoint.
Competencies Required
- Business Acumen
- Leadership and Team Development
- Customer Focus
- Communication Skills
- Decision Making
- Financial Management
- Problem Solving and Analysis
- Ethical Conduct
- Technical Competence
Why Apply?
This role offers the opportunity to:
- Lead the launch and success of a new Nexa branch location.
- Influence member growth and community engagement.
- Expand your leadership experience within a growing organization.
- Contribute directly to Nexa's strategic objectives and member impact.
Application Process
Interested internal candidates are invited to submit your application only via Bamboo HR link: https://nexacreditunion.bamboohr.com/careers/51
Applications should be submitted to the Human Resources Department no later than October 31, 2026.