About this role
This role focuses on both Sales and Customer Service. The ideal candidate will be skilled at maximising sales opportunities, providing excellent customer service and supporting the team to achieve high-performance standards. This role is to go to differant sites each day in a geographical area
Key Responsibilities
Sales
Drive Sales Growth: Actively promote products and services to increase sales and achieve targets.
Convert Leads: Effectively turn potential customers into paying customers.
Upsell Services: Promote additional services like enhanced liability coverage to customers
Merchandise Sales: Encourage sales of merchandise and provide recommendations to customers.
Customer Service
Exceed Expectations: Consistently provide exceptional customer service and motivate others to do the same.
Deliver High-Quality Service: Maintain the highest standards of service across all interactions (in person , email and phone)
Understand & Advise: Actively listen to customer needs and offer appropriate advice and solutions.
Follow-Up: Diligently handle customer enquiries and follow up as needed
Professionalism: Maintain a calm and professional demeanour with all customers
Marketing & Competitor Awareness
Stay informed about competitor activities
Health, Safety & Maintenance: Conduct daily safety checks: adhere to emergency procedures, report maintenance needs, maintain store cleanliness and perform regular maintenance checks
Security: Monitor store security via systems and visual checks. Prevent storage of prohibited items. Understand emergency procedures and conduct fire alarm/emergency lighting tests. Oversee store activity outside working hours when needed.
Administration: Complete store administrative tasks, reconcile accounts, assist with banking, manage invoicing and collections, maintain customer records and generate financial / marketing reports.
Team management: Organise work and delegate tasks, provide guidance and feedback, assist with training and development, communicate company updates, maintain employee relations and ensure adherence to dress code and working hours policies
General: Report operational issues, suggest improvements, undertake ad-hoc duties, attend meetings on behalf of the Store Manager and ensure respectful treatment of colleagues and compliance with data protection regulations
Your Skill Set
You must have experience at this level in consultative sales or customer service/customer care. Telesales experience would be a significant advantage.
Additionally, you will be
Self-motivated, self-starting and hard working
Competent with MS Office
A strong communicator with strong interpersonal skills
Bright, positive and enthusiastic
Experienced in consultative sales and delivery of first-class customer service
Literate and numerate
The successful candidate will also live within 45 minutes of the store. Previous experience in telesales consultative sales and /or customer service is essential.