About this role
Total Experience Expected: 04-08 years
Mandatory Requirements
- Educational background or initial exposure in IT, Computer Science, or related
- Language Skills:
- French: Fluent (Read/Speak/Write) – Essential for daily communication with stakeholders and analyzing technical runbooks.
- English: Working proficiency
- High learning agility, autonomous learning and continuous skill development
- Strong curiosity and a methodical troubleshooting mindset.
- Good functional knowledge and business acumen
Desirable Requirements
- Basic SQL Knowledge: Ability to run simple database queries to investigate data anomalies during ticket analysis.
- Retail & Supply Chain Exposure: Prior exposure to Retail, Supply Chain functional processes
- Technical Environment Familiarity: Basic familiarity with IT support concepts and ticketing tools (e.g., Jira), analytical skills.
Key Responsibilities
- Log, categorize, prioritize, analyze, and track L1 support tickets and operational alerts through resolution.
- Perform initial root-cause analysis of supply chain application incidents, data inconsistencies, and business error codes using logs and existing workflows.
- Resolve incidents using available runbooks and escalate complex or undocumented issues to L2/L3 with clear diagnostic findings.
- Contribute to the development and maintenance of SOPs and the knowledge base.
Any Graduate ( preferable in IT/ Comp Sc)
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.