About this role
ATHLETE EXPERIENCE & VISIT COORDINATION
Plan, organize, and coordinate athlete visits, including appointments, schedules, and last-minute adjustments.
Be a trusted point of contact for athletes before, during, and after their visits, ensuring a seamless and personalized experience.
Anticipate athlete needs, proactively solve challenges, and help create a welcoming, world-class environment.
Collect athlete feedback and contribute ideas to continuously improve the athlete journey.
PERFORMANCE PLANNING & COORDINATION
Coordinate athlete performance visits, ensuring smooth planning and delivery of assessments, training sessions, and interdisciplinary services.
Work closely with APC specialists to align individual performance plans, schedules, and athlete needs.
Support the coordination of medical assessments, rehabilitation activities, and external healthcare partners when needed.
Maintain accurate athlete profiles, performance records, and relevant documentation, ensuring reliable information sharing and follow-up.
COMMUNICATION AND TEAM COLLABORATION
Connect athletes, APC specialists, and external stakeholders, ensuring everyone has the right information at the right time.
Prepare and share relevant athlete information, visit briefings, reports, and documentation to support effective teamwork.
Actively participate in team meetings and facilitate smooth communication across departments.
Build strong, trusting relationships and contribute to a positive, collaborative team culture.
OPERATIONAL EXCELLENCE AND TEAM SUPPORT
Take ownership of daily operational tasks, ensuring reliable execution, clear processes, and consistently high service standards.
Support the coordination of internal projects, meetings, and organizational activities across the APC.
Assist with administrative processes, including external partner coordination, invoicing, and cost tracking.
Support colleagues across Athlete and Business Operations, including providing coverage when needed, to keep the team running smoothly.
Completed Bachelor's degree in Sports Science, Sports Management, Healthcare or a related field
Experience in operations, coordination, or project management, ideally in sports, healthcare, or hospitality.
Excellent organizational skills with a structured, reliable, and proactive approach and strong attention to detail.
Empathetic, approachable, and service-oriented personality, passionate about creating exceptional athlete experiences.
Strong communication and interpersonal skills, with the ability to build trust and collaborate across teams.
Hands-on, flexible, and solution-oriented mindset, comfortable managing changing priorities and taking ownership.
Passion for sports and an interest in athlete performance, rehabilitation, and recovery.
Proficiency in Microsoft Office, confidence with digital tools, and discretion when handling sensitive information.
Excellent English skills, German is a strong advantage, other languages are a plus.
As an employer, we value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin.