About this role
We are looking for a Senior Director Business Development who will expand our existing client base in Japan. This role leads the sales strategy, manages the end-to-end sales process, and works closely with Operations to ensure high levels of customer satisfaction and account success. This position can be based in Tokyo or Osaka.
- Actively prospects and leverages potential new business opportunities within specified Customer/Accounts.
- Cultivates strong, long-term relationships with key decision-makers with Account and develops deep knowledge of the Customer/Account organization.
- Analyses potential opportunities and develops detailed business plans and sales strategies for each Customer/Account. Monitors actions and results against plans.
- Identifies and responds to Customer/Account needs in order to define potential PSI opportunities. Ensures appropriate strategy/solution is proposed to Customer/Account.
- Works with Operations to identify sales team and prepare presentation. Educates team participants in Customer/Account culture, operational needs/methods and sales techniques needed to close the sale.
- Leads the entire sales process, including identifying the appropriate team for pitch and preparing and leading the sales presentation.
- Coordinates with the Proposal Development Group to develop proposal and Operations to finalize strategy and pricing.
- Handles follow-up related to the sales and facilitates completion of contractual documents.
- Ensures appropriate hand-off to project team by transferring knowledge on Customer/Account needs and expectations.
- Shares Customer/Account strategies and sales plans with Project Directors/Managers.
- Coordinates with Project Managers/Directors and Operations to escalate and quickly address Customer/Account issues/concerns.
- Seeks input from Project Managers/Directors to proactively address Change in Scope, new opportunities or customer dissatisfaction
- Works with Project Manager/Director and Operations to ensure Changes in Scope (CIS’s) are appropriately negotiated with the Customer/Account.
- Maintains high visibility within Customer/Account organization.
- Monitors Customer satisfaction through regular formal and informal surveys.
- Coordinates with Project Managers/Directors to ensure Customer/Account needs are being met and address concerns/issues in a timely manner.
- Bachelor's degree in Health Science or equivalent professional qualifications combining education, training, and relevant experience
- Minimum 5-8 years of business development experience with demonstrated success in Contract Research Organizations or healthcare service providers
- Advanced proficiency with Salesforce
- Demonstrated excellence in strategic communication, cross-functional collaboration, analytical problem-solving, and organizational management
- Full professional proficiency in English and Japanese
- Willingness and ability to travel as required for business development activities
Why join PSI?
- Established global CRO with a strong reputation for high client retention and long-term partnerships
- Collaborative, relationship-driven culture focused on sustainable client success
- Supportive and stable environment with one of the industry’s lowest staff turnover rates
- Clear and structured career development pathways to support long-term growth