About this role
Full-time employment based in Latvia
You will
- Provide support of off-the shelf software packages (Tier 2 and Tier 3)
- Perform installation of Tier 3 and certain Tier 4 information systems and conduct user training
- Perform installation and support of specialized systems (e.g. special warehouse systems)
- Monitor company’s software updates and new software releases and recommend migration to these versions if necessary
- Follow release of new software which can potentially interest the company, and recommend their purchase
- Update validation status of CFR 21 Part 11 applicable to information systems
- Study project-specific IT equipment provided by company’s clients, conduct required user training and provide further equipment support
- Conduct regular technical audits in the company’s departments, to check compliance with PSI standards regarding usage of specialized equipment and Tier 3-4
- University or College degree, Computer Science/IT specialty
- Solid technical background
- Experience supporting business applications, software platforms, or enterprise systems
- Prior experience in systems analysis is a plus
- Experience with Jira Service desk and Confluence or similar products is a plus
- Experience in systems development and systems validation is a plus
- Experience with creating SQL queries
- Background in testing (preparing test cases and execution of test scripts) is a plus
- Excellent communication and collaboration skills
- Strong analytical skills
- Ability and desire to work in a service-oriented and customer-focused environment
- Stable, privately-owned company, organically growing since 1995
- Intensive induction program, technical and industry-related trainings for an optimal start and continuous development
- Diverse projects that include but are not limited to web and desktop apps, ERP system, BPM system, document management system, AI initiatives and more
- Friendly and supportive atmosphere in a committed team
- International environment, with colleagues around the world
- Opportunities to quickly see the results of your work