About this role
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
HOW WILL YOU MAKE AN IMPACT?
The Field Sales Coach plays a pivotal role in elevating the sales performance, client experience, and professional development of our Boutique sales teams. Based directly within our boutiques, you will be responsible for providing hands-on, individualized feedback and coaching to Boutique team, ensuring they embody Cartier’s standards of excellence in clienteling, product knowledge, and sales ceremony. The Field Sales Coach will work closely with Management and L&D team to identify development opportunities, implement targeted coaching strategies, and foster a culture of continuous learning and high performance.
Key Responsibilities
In-Boutique Coaching & Development
- Conduct regular, on-the-floor observation of client interactions, providing immediate, constructive, and actionable feedback to Boutique staff.
- Facilitate one-on-one coaching sessions focused on improving sales techniques, clienteling skills and case handling
- Identify individual and team performance gaps and tailor coaching plans to address specific needs.
Performance Elevation
- Monitor key performance indicators (KPIs) for Boutique and individual staff.
- Coach Boutique on strategies to achieve and exceed individual and boutique targets.
Collaboration & Communication
- Partner closely with Management and L&D team to align coaching efforts in line with overall business strategy.
- Provide regular reports on coaching activities, progress, and impact to relevant stakeholders.
Continuous Improvement
- Stay abreast of industry trends, competitor activities, and best practices in luxury retail sales and coaching.
- Proactively seek opportunities to enhance coaching methodologies and training content.
REQUIREMENTS
- Minimum of 5 years of progressive experience in luxury retail sales, with at least 2-3 years in a coaching, training, or supervisory role within a boutique environment
- Experience working with high-net-worth clients and understanding their expectations.
- Fluency in Vietnamese and English is a must
- Exceptional Coaching & Mentoring Skills: Ability to inspire, motivate, and develop individuals through effective feedback and guidance
- Strong Communication & Interpersonal Skills: Excellent verbal and written communication, active listening, and the ability to build rapport quickly with diverse teams
- Deep understanding of luxury clienteling, sales processes, and customer service standards
- Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field preferred