About this role
The Airport Needs You | Service Delivery Manager | Toronto Pearson International Airport (YYZ) Airports run on leadership, operational excellence, and exceptional customer service. At GardaWorld, we are looking for a driven and people-focused Service Delivery Manager to support airport security operations at YYZ in Mississauga. If you thrive in fast-paced environments, enjoy leading teams, and want to build a long-term career in aviation operations, this opportunity is for you.
What Your Days Will Look Like
- Lead daily airport operations to ensure efficiency, safety, and service excellence
- Drive operational performance and achieve productivity and quality targets
- Support and coach frontline teams in a fast-paced airport environment
- Improve workflows and operational processes to enhance customer experience
- Collaborate with airport stakeholders and internal teams
- Monitor operational KPIs and support continuous improvement initiatives
- Resolve operational issues quickly to maintain seamless operations
- Ensure compliance with operational and aviation security procedures What We're Looking For
- Post-secondary education or equivalent professional experience
- 1 to 3 years of leadership or operations management experience
- Strong leadership, communication, and problem-solving skills
- Experience working in fast-paced operational environments
- English is required; French is considered a strong asset What GardaWorld Brings to You as a Service Delivery Manager
- Salary between $70,000 - $77,000 annually
- Full health and benefits package
- Paid training and leadership development opportunities
- Career growth within a global organization
- Exposure to airport operations, aviation, and customer service leadership
- Inclusive and collaborative work environment No artificial intelligence (AI) tools are used in the screening, assessment, or selection of candidates for this position.
Vacancy Status: This posting is for a current position within the organization.
AVTOR