About this role
Job Posting External
Job Responsibilities
Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards. Recruit, interview, develop, and evaluate service personnel. Counsel direct reports. Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc. Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports.
Qualifications
High school diploma and prior experience as a Field Service Technician Prior experience as a Dispatcher and/or Supervisor preferred Strong technical/repair knowledge Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience Valid driver’s license, good driving record, and the ability to safely operate lift trucks