About this role
- Summary The Senior Case Manager supports timely access to behavioral health services by maintaining an assigned caseload and coordinating the daily workflow of the case management team.
- The role assigns and prioritizes cases, monitors workload and follow-up needs, guides and trains case managers, connects families with recommended resources, and maintains complete documentation in required clinical and state systems.
- The Lead Case Manager serves as an operational resource to the team; formal supervision, performance management, and corrective action remain with program leadership.
- Job Duties Provides day-to-day guidance, support, onboarding assistance, and training to case managers on program workflows, resource navigation, documentation expectations, and complex service-coordination needs.
- 20% Monitors case-management workflow and referral volume; assign and prioritize families, redistribute work when needed, track pending actions, and elevate access, capacity, or service-delivery concerns to program leadership.
- 15% Collaborates with the multidisciplinary treatment team to identify appropriate behavioral health, social-service, school, and community resources for children and families.
- 20% Manages an assigned caseload and assist families with connecting to recommended resources, including outreach, follow-up, barrier resolution, and confirmation of successful linkage to services.
- 25% Represents the program at community events and develops working relationships with community organizations to expand knowledge of available resources and referral options.
- 10% Maintains timely, accurate, and complete documentation in the electronic health record, state-required systems, and other program tracking platforms in accordance with program, institutional, and regulatory requirements.
- 10% Performs other job-related duties as assigned.
Minimum Qualifications
- Bachelor's degree in Social Work, Psychology, Human Services or a related field.
- Four years of relevant experience.
- Work Authorization Requirement: This position is not eligible for visa sponsorship.
- Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
- Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.