About this role
As a Service Specialist , you will play a crucial role in efficiently managing the schedules and resources of our deployment team. Dynamic work environment requires a good coordination and administrative skills to enhance operational efficiency. This will directly contribute to the success of our service delivery and customer satisfaction.
- Roles & Responsibilities: Provide shared support to Service Sales & Operations team Handle customer’s enquiries via phone call and emails in his/her assigned territory Manage administrative tasks such as preparing of quotations, invoices, pick list, reports, and other documentations.
- Effectively schedule on customer work orders until closure for Service Engineers, and ensuring smooth field support operations, to meet KPI.
- Monitor and follow up customer payments, if any Key
Competencies
Ability to excel in a dynamic setting with organizational and coordination skills Excellent communication skills to enable interaction with internal and external customers effectively. Good knowledge and application of Microsoft Excel Qualification: NITEC/Diploma in business administration or equivalent Previous experience in an admin or coordination role is a plus. Candidate without prior relevant working experience is welcome as on-the-job training will be provided.