Dispatcher (South Auckland, NZ, 1010) @ Auckland Council

• Permanent, full-time opportunity based in Manukau
• High-level customer experience
• Rotating 10 hour shifts, 4 days work and 3 days off He angitūtanga: The opportunity Auckland Council’s Dispatch team is seeking a dedicated Dispatcher to join our dynamic workforce.

In this pivotal role, you will serve as the primary point of contact for managing customer service requests, complaints and regulatory compliance enquiries.

• Your responsibilities will include managing service requests through our dedicated job dispatch software, ensuring efficient allocation to field staff, and maintaining high levels of customer satisfaction through proactive follow-up.
• You'll play a crucial role in prioritising tasks across the region, collaborating closely with council departments, agencies, and communities.

Day-to-day you could expect to work on:

• Manage customer requests regarding building issues, bylaws, noise and animal complaints, and resource management
• Monitoring and managing the progress of jobs from initiation to completion
• Prioritising tasks based on risk assessment and escalating stalled jobs as necessary
• Ensuring compliance with local government regulations and safety protocols for field staff
• Contributing to business improvement initiatives and enhancing service delivery

It is important to note that this is a permanent, full-time position, for 40 hours per week as part of Dispatch operations, which operates 14 hours a day, 7 days a week, with a rotating shift pattern including weekends and public holidays.

• The team operates Monday to Sunday from 5:30 am to 7:30 pm (Morning shifts start at 5:30 am and Afternoon shifts start at 9:00 am).
• Click HERE for a copy of the Position Description He kōrero mōu: About you We are seeking a seasoned professional who brings a strong background in customer service and a comprehensive understanding of regulatory compliance processes.
• The ideal candidate will possess excellent communication and listening skills, and a proactive approach to problem solving.
• The ability to adapt and respond promptly in a controlled, confident manner to multiple situations concurrently is crucial for success in this role.
• Other essential qualifications include experience in call center environments, and proficiency in Microsoft Office applications and maintaining information integrity.
• Additionally, familiarity with local government legislation and practices would be advantageous, enabling efficient navigation of council frameworks and process optimisation.

What we will be looking for

• A minimum of 5 years proven experience in the delivery of customer service
• Experience coordinating fast paced customer service operations
• Experience implementing risk-based prioritisation procedures for service requests
• Demonstrated effective collaboration with diverse stakeholders to achieve shared objectives
• Relevant qualification e.g. business administration or extensive relevant industry experience is desirable

We encourage you to apply even if you don’t meet every requirement listed.

• What matters most is your ability to contribute to a collaborative, purpose driven environment where diverse experiences are valued.
• We know that transferable skills can come from experience gained from outside of work.
• Ngā āhuatanga kei a mātou: What we offer At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders.
• We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.
• We are proud to be recognised for our commitment to diversity, equity and inclusion.
• We are accredited by GenderTick, a signatory of the Pride Pledge.
• These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.
• Together, we can create a Tāmaki Makaurau we can all be proud of.
• Tono Mai: Apply Now!
• Applications close: Friday, 6th November 2026 The remuneration range for this role is $62,192 - $63,000 (based on skills & experience) Our employer Kiwisaver contribution is additional to base salary offered.
• As part of our organisation, please view a range of our: Benefits Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion.
• If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.