About this role
One of the world's most international universities, a unique founding mission positions Central European University as both an acclaimed center for the study of economic, historical, social and political challenges, and a source of support for building open and democratic societies that respect human rights and human dignity. CEU is accredited in the United States and Austria, and offers English-language bachelor's, master's and doctoral programs in the social sciences, the humanities, law, environmental scien...
- 5 AI Support Specialist (f/m/d) Department: Information Technology OfficeFull-time/Part-time: Full-timeLocation: Vienna, AT, 1100Application Deadline: Open until filledThe Information Technology Office at Central European University (CEU) invites applications for a full-time (40 hrs/week) AI Support Specialist position at its Vienna campus.
- CEU is seeking an enthusiastic, people-oriented AI Support Specialist to join our growing IT team.
- This is a hands-on role at the intersection of technology and people.
- You'll be the go-to person helping staff and faculty get the most out of AI tools, supporting the rollout of CEU's institutional AI platform, and playing an active part in building a culture of responsible, confident AI use across our campuses.If you enjoy explaining technology to non-technical audiences, get excited about AI's potential in an academic environment, and want to grow your career in a place where you'll have real impact from day one, this role is for you.Duties and
Responsibilities
- Serve as the first point of contact for staff and faculty AI tool queries, onboarding, and day-to-day support
- Support the rollout and adoption of AI tools and workflows across University operations
- Create practical guidance, documentation, and training materials that make AI accessible to everyone
- Design and deliver training sessions and workshops on AI tools and responsible use practices
- Help build and nurture an internal community of AI champions across departments
- Monitor the institutional AI platform, log issues, and escalate technical problems to the AI Workflow Engineer
- Gather user feedback and contribute to continuous improvement of AI services
- Support adherence to CEU's AI governance standards and responsible use policiesQualifications
- Experience in a technology support, digital adoption, training, or IT helpdesk role
- Hands-on familiarity with AI tools in a professional or academic context
- Strong communication skills - ability to explain technical concepts clearly and patiently to a non-technical audience
- People-first mindset with a genuine interest in helping others build confidence with new technology
- Proactive and self-directed; comfortable identifying problems before they escalate and taking initiative
- Fluent in English; knowledge of German or Hungarian is an advantageThe following are not required but will strengthen your application
- Experience in a university, research, or other knowledge-intensive environment
- Familiarity with Microsoft 365 and productivity platforms
- Experience designing or delivering digital literacy or training programsWhat CEU offers
We offer a competitive salary starting from a yearly gross salary of EUR 57,000, along with a dynamic and international academic environment, where technology and innovation are central to the University's mission.
- This is an exciting opportunity to contribute to CEU's AI transformation from the ground up, with real exposure to institutional AI governance and strategy early in your career.
- The initial contract is for one year with the possibility of renewal.
How to Apply To be considered for the position, please submit:
- CV in English
- Cover letter Requisition ID: 1039Apply now: https://ams.at/su/tAXbW Das Mindestentgelt für die Stellen als AI Support Specialist (f/m/d) beträgt 57.000,00 EUR brutto pro Jahr auf Basis Vollzeitbeschäftigung.
Bereitschaft zur Überzahlung.