About this role
Job Information
Job Title
Coordinator - Service
Department
Financial Services
Reports To:
Assistant Director of Enterprise Resource Planning
FLSA Status
Exempt
Work Calendar
All 12 Month Staff
Salary Scale
Administrative Salary Scale
Job Summary and Purpose
Plays a pivotal role in the implementation, ongoing optimization, and operational support of enterprise workforce management and ERP systems. Under the direction of the Assistant Director of Enterprise Resource Planning (ERP), this position works collaboratively with internal project teams, departmental stakeholders, and external partners on the multi-phase deployment of the UKG Ready Time and Attendance software.
Following go-live, the position serves as the primary system administrator responsible for ongoing technical and functional support, maintenance, profile updates, release management, and user access control for UKG Ready. Additionally, this position serves as secondary functional and technical support for core Enterprise Resource Planning (ERP) platforms and integrated financial/payroll operations.
Work Objectives/Essential Functions
- Partner with internal stakeholders, implementation partners, and vendor consultants across all phases of the UKG Ready launch (Requirements, Build, Test, and Go-Live).
- Assist with business process mapping, data conversion, field mapping, interface configuration, and User Acceptance Testing between UKG Ready and core ERP systems.
- Serve as primary system administrator for deployed UKG Ready modules, managing system profiles, security tables, manager hierarchies, and release updates.
- Monitor daily timesheet generation, leave entries, punch collection, and accrual balance rules to maintain data integrity and payroll accuracy.
- Design, generate, and maintain standard and custom reports, metrics, and analytical dashboards to support administrative decision-making.
- Provide secondary functional and technical administration for core ERP platforms and integrated financial/human resources administrative systems.
- Write and maintain database queries and reporting tools to extract, validate, and integrate enterprise data.
- Troubleshoot interface errors, automated data feeds, and cross-system discrepancies between UKG Ready and core ERP modules.
- Conduct system orientation, in-service training sessions, and produce user documentation and standard operating procedures for school and department staff.
- Deliver responsive technical assistance for user inquiries while adhering to School Board policies, district regulations, and strict data privacy standards.
Education and Experience
Education Attainment (Required)
High School Diploma or equivalent
Education Attainment (Preferred)
- Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a closely related field
- Supplemental coursework or formal training in database management, ERP software administration, workforce management systems, or project management
Relevant Experience (Required)
Minimum of three (3) to five (5) years of related experience in systems analysis, ERP administration, or time and attendance software administration.
Relevant Experience (Preferred)
Demonstrated experience with systems implementation, business process analysis, functional requirements gathering, and database querying/reporting. Experience with UKG Ready (or similar workforce management platforms) and Tyler Enterprise ERP (or similar)
Industry Licensure or Certifications (Required)
N/A
Industry Licensure or Certifications (Preferred)
- Workforce Management certifications
- Industry certifications in SQL, database tools, or ERP platforms
Additional Knowledge, Skills, and Abilities
- Knowledge of workforce management concepts, timekeeping rules, leave administration, accrual calculations, and attestation policies.
- Knowledge of ERP system architectures, data integration methods (flat-file interface exchange, demographic/payroll data flows), and security structures.
- Knowledge of database management systems (Microsoft SQL Server preferred) and reporting tools (PowerBI, SSRS).
- Knowledge of Stafford County Public Schools policies, regulations, and departmental operating procedures.
- Ability to analyze complex business processes and translate user needs into accurate system rules and configuration parameters.
- Ability to provide clear, effective user support and conduct training sessions for both technical and non-technical personnel.
- Ability to organize, manage, and execute work independently while meeting tight deadlines in a multi-project environment.
Core Expectations of All Stafford Schools Employees
- Engage in ongoing professional development relevant to position.
- Respond to written and oral requests for information promptly and thoroughly.
- Maintain a clean, neat appearance and dress appropriate to position and duties.
- Maintain a record of appropriate attendance and punctuality.
- Serve as a role model for students, colleagues, and the general public.
- Work in close harmony with supervisor(s) and colleagues.
- Comply with all division policies and regulations, including but not limited to guidelines for confidentiality and professional conduct, as well as all site-based procedures and protocols.
Weight Demands
Rarely
Occasionally
Frequently
Lifting – 1–25 lbs
X
Lifting – 26–50 lbs
X
Lifting – 50+ lbs
X
Carrying – 1–25 lbs
X
Carrying – 26–50 lbs
X
Carrying – 50+ lbs
X
Pushing/Pulling – 1–25 lbs
X
Pushing/Pulling – 26–50 lbs
X
Pushing/Pulling – 50+ lbs
X
Physical Demands
Rarely
Occasionally
Frequently
Standing
X
Sitting
X
Walking
X
Reaching
X
Turning/Twisting
X
Balancing/Climbing
X
Stooping/Kneeling
X
Crouching/Crawling
X
Classification Details (Completed by Human Resources)
Job Family
COORDINATOR- SERVICE
Calendar
ALL 12 MONTH STAFF
Pay Structure
ADMINISTRATIVE SALARY SCALE
Position
915010005
FLSA Status
EXEMPT
Job Grade
A06
Job Code
0022
Status
ACTIVE
This description is intended to describe the general nature, essential functions, and requirements of the job. It is not intended to be an exhaustive list of all duties and tasks, the inclusion of which are considered for job classification purposes.