About this role
- During the placement the successful participant will be trained and gain experience in the following: Reception Skills including phone and email communication, digital filing on a shared file system and regular paper filing.
- This will include assisting with general queries from clients.
- Dealing with new tenants and gathering the necessary information to set them up on our rental software and setting them up with gas and electricity accounts.
- Setting up properties and landlords and creating tenancies on our rental software system and uploading maintenance invoices.
- Registering tenancies with the Residential Tenancy Board.
- Taking and recording visa card payments both over the phone and in the office.
- Assisting in organising sales letting viewings and property inspections..
- This is a training and work experience opportunity; no prior experience in this role is necessary.
- Accredited and/or sector recognised training will be provided to support your placement.
- Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection.
- This optional module will fulfil your accredited training requirements for the WPEP.
- The participant will receive formal/informal training and mentoring in the following: Formal Training: Full training on Rentman (rental and accounting software) Residential Tenancy Board Registrations Digital Filing on our in-house shared file system and regular paper filing.
- Training in how to complete utility switchovers using Property Button - a specialised software company Informal Training: Communication Skills / Customer service Experience in Property Viewings and Inspections Teamwork Administration Handling Visa Card Payments