About this role
Heskin & Co. is offering an excellent opportunity to participate in a Work Placement Experience Programme (WPEP) as an Administration Assistant. Full training will be provided in all aspects of the role. This placement is designed to provide the participant with high-quality, practical, daily training in a professional office environment. You will learn first hand how a busy office operates while being fully supported by a dedicated mentor throughout the duration of the placement. A tailored training programme will be devised to enhance your skills, build professional habits, and strengthen your workplace confidence. The successful participant will gain valuable, hands-on experience by training and assisting with:
- Professional Communication: Building confidence in handling telephone calls, client enquiries, and emails.
- Office Administration: Managing daily administrative tasks, data entry, calendar entries, and coordinating appointments/meetings.
- Information & Systems Management: Getting hands-on training with our company database and record management systems to maintain organised, up-to-date files.
- Software Competency: Developing efficiency in core Microsoft Office packages, including Word, Excel, PowerPoint, and Outlook.
- Data Security: Learning best practices for handling sensitive and confidential information while maintaining a high degree of discretion..
This is a training and work experience opportunity; no prior experience in this role is necessary. Accredited and/or sector recognised training will be provided to support your placement. Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection. This optional module will fulfil your accredited training requirements for the WPEP.
Formal Training
- WPEP QQI Work Experience Module
- Microsoft Office Suite (Word, Excel, Outlook and Teams)
- Property Administration Systems and CRM Software
- Customer Service and Professional Communication Training
- Data Protection and GDPR Awareness Training Informal Training:
- Reception Duties: Greeting clients and handling enquiries in a professional manner.
- Telephone and Email Communication: Developing skills in managing incoming calls and correspondence.
- Document and File Management: Organising, maintaining and archiving property and office records.
- Property Administration: Assisting with sales, lettings and property management administration.
- Data Entry and Database Management: Maintaining accurate client, property and office records.
- Scheduling and Coordination: Managing appointments, viewings and diary systems.
- Property Marketing Administration: Assisting with preparation and uploading of property information to online platforms and social media channels.
- Microsoft Office Skills: Practical experience using Word, Excel, Outlook and Teams in a business environment.
- Customer Service Skills: Learning how to interact professionally with clients, contractors and colleagues.
- Compliance and Documentation: Understanding administrative procedures and documentation requirements within the property sector.
- Team Collaboration: Working alongside experienced staff to support day-to-day office operations.
- Office Operations: Exposure to general administrative duties including filing, scanning, preparing documents and maintaining office systems.
- Professional Development: Building organisational, communication, time management and problem-solving skills.
- Hands-On Experience: Practical application of administrative tasks within a busy property office environment.
This training placement is a structured learning opportunity, equipping participants with a solid foundation in administration and customer service while fostering confidence and employability within the administration and property industries.